Contact Center Scheduler, Sr. jobs in North Platte, NE

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Associate - Authorizations Agent - 100% Remote
  • Frontdoor
  • Cheyenne, WY OTHER
  • Overview

    Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

    Responsibilities

    Summary:

    As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

    Responsibilities: 

    • Responsible for authorizing repair/replacement of covered systems or appliances.

    • Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

    • Provides any necessary follow-up.

    Qualifications

    Minimum Education, Licensure and Professional Certification requirements:  

    High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

    Minimum Experience required  

    1-3 years of customer service experience and/or training required 

    Required Skills:  

    • Knowledge of how to read a contract

    • Knowledge of business unit policies and procedures

    • Customer service and conflict resolution

    • Negotiation skills

    • Computer skills (Microsoft Word, Excel, Outlook)

    • Attention to detail

    • Ability to multi-task

    • Ability to adapt to a fast-paced environment

    • Must have internet access with minimum 4.6Mbps upload/download speeds

    Preferred Skills:  

    • Highly skilled in mathematics

    • Strong deductive reasoning skills

    • Effective communication skills

    #INCSC

    Other/State Specific

    This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

    At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

    Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

    Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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    ID 2024-3377

    Category Customer Service/Support

    Type Full Time

    Company AHS American Home Shield Corp

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Data Specialist
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
  • 2 Days Ago

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Billing Supervisor
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Billing Supervisor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of du...
  • 2 Days Ago

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Auditor
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Auditor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations invol...
  • 2 Days Ago

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Business Analyst
  • Contact Government Services, LLC
  • Cheyenne, WY FULL_TIME
  • Business Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business ...
  • 2 Days Ago

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Customer contact specialist
  • Nebraska Public Power District
  • Scottsbluff, NE FULL_TIME
  • Position Summary This position has primary responsibility for all NPPD customer inquiries and satisfaction of contacts made through the Centralized Customer Care Center by providing resolution to inqu...
  • 3 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in North Platte, NE area

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Afternoon nanny near for a first grader.
  • Wyndy.com, Inc.
  • North Platte, NE
  • Afternoon nanny near 69103 for a first grader. Seeking caregiver experienced in child supervision. Duties include provid...
  • 3/28/2024 12:00:00 AM

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Nurse Practitioner or Physician Assistant - North Platte NE
  • Mrg Exams
  • North Platte, NE
  • Job DescriptionJob Description Work can be performed by a Nurse Practitioner or Physician Assistant We are looking for t...
  • 3/28/2024 12:00:00 AM

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Certified Medication Aide
  • Bravo Recruiting Solutions Corp
  • North Platte, NE
  • Position: Certified Medication Aide Location: Rehabilitation Center Job Description: We are seeking a Certified Medicati...
  • 3/28/2024 12:00:00 AM

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Seeking childcare near for a first grader.
  • Wyndy.com, Inc.
  • North Platte, NE
  • Childcare needed near 69102 for a first grader. Seeking caring, responsible individual to provide supervision and suppor...
  • 3/27/2024 12:00:00 AM

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Travel ICU RN
  • Protouch Staffing
  • North Platte, NE
  • Number of Postions 1 Years of Experience 1 Bill Rate $95.00 / HR Overtime Rate $105.00 / HR Holiday Rate $105.00 / HR St...
  • 3/27/2024 12:00:00 AM

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Cashier
  • Raising Cane's
  • North Platte, NE
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $14 - $15.50 / hour As a Cash...
  • 3/27/2024 12:00:00 AM

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Assistant Terminal Manager/Dedicated Accounts (Sun-Wed 7am-6pm)
  • Crete Carrier Corporation
  • North Platte, NE
  • Job Description Assists the Dedicated Account Director or Dedicated Account Manager with the overall operations of the a...
  • 3/27/2024 12:00:00 AM

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FT Project Support Administrative Assistant - Work From Home>
  • FEFA
  • North Platte, NE
  • [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive salary / Medical benefits / PTO - As a Project Suppor...
  • 3/24/2024 12:00:00 AM

North Platte is a city in and the county seat of Lincoln County, Nebraska, United States. It is located in the southwestern part of the state, along Interstate 80, at the confluence of the North and South Platte Rivers forming the Platte River. The population was 24,733 at the 2010 census. North Platte is a railroad town; Union Pacific Railroad's large Bailey Yard is located within the city. Today, North Platte is served only by freight trains, but during World War II the city was famous for the North Platte Canteen. Tens of thousands[citation needed] of volunteers from North Platte and surrou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$50,519 to $69,373
North Platte, Nebraska area prices
were up 2.3% from a year ago

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