Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
CS Professional has been tasked by our client to urgently hire a long-term contract Project Scheduler. The project is located in Southcentral Louisiana.
Duties & responsibilities: Developing resource loaded CPM project schedules in P6 (Primavera), Intermediate to advanced skills in Primavera P/6, Proven experience running reports in Primavera, Exceptional communication skills with others at all levels of organization. Must be able to work independently without constant supervision. Evaluate, perform resource analysis, perform critical path analysis, and prepare reports. Schedulers will walk down scope, verify progress, and coordinate with all parties to ensure the schedule reflects proper status and forecast. During execution Schedulers will mobilize to the field and provided daily forecasts for the management team. All Schedulers will ensure the current status of every phase is accurately reflected in the reporting cycle.
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0 Contact Center Scheduler, Sr. jobs found in New Iberia, LA area