Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Why Join Our Team?
Joining Rinker means becoming a part of a team that's committed to making a positive impact. When you work with us, you're not just building structures; you're contributing to the growth and development of communities. As a Production Scheduler, you will play a crucial role in planning, scheduling, and coordinating and/or monitoring the flow of products through the complete production cycle. You will provide timely planning and scheduling of precast concrete products to the production team to achieve both internal financial goals and customer delivery dates.
Join our team and enjoy a comprehensive benefits package that includes competitive pay, a 401k match, paid vacation, holidays, employee discounts, and more.
Why Choose a Career with Us?
About the Role:
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We're always on the lookout for passionate individuals who are committed to Excellence and share our vision of a better future. If you're ready to take the next step in your career and contribute to some of the most exciting infrastructure projects, we invite you to explore our current job openings and start your journey with us.
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