Contact Center Scheduler, Sr. jobs in Mississippi

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact center supervisor
  • MHC Property Management L.P.
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

    ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.

    JOB SUMMARY :

    An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate a hybrid workforce.

    You will be organized and reliable as well as results-oriented. This role is a hybrid, with an opportunity to work on-site and remotely.

    PERKS

    We wantcareer-mindedteam members that are looking to grow!We offer

    training to develop your professional abilities. This is a phenomenal

    opportunity to join a growing team in a new office! We offer a comprehensive benefits package including :

    Medical, Dental and Vision Insurance

    401(k) Employer Match

    Paid Vacations

    Paid Holidays

    Paid Sick Time

    Paid Wellness Days

    Employee Membership

    And More!!

    ESSENTIAL JOB FUNCTIONS

    Foster a friendly and motivating work environment.

    Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

    Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

    Troubleshoot reservation related issues to determine cause and escalate to proper personnel for resolution.

    Assist in development of training materials and classes on systems, programs, or other areas as needed.

    SKILLS, EDUCATION, AND EXPERIENCE

    To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience - High School Diploma required

    Exceptional verbal and written communication skills.

    Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

    Proficiency with technology, especially computers, software applications, and phone systems.

    Excellent problem solving, leadership, and customer service skills.

    Must be able to work weekends and evenings.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with

    disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms and talk or hear.

    The employee is frequently required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision,

    distance vision, depth perception and ability to adjust focus.

    In return for your excellent skills and abilities, we offer a comprehensive benefits package including : medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

    We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

    As an Equal Opportunity Employer, we welcome and thank all applicants.

    Last updated : 2024-03-27

  • Just Posted

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Director contact center
  • Equity LifeStyle Properties
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of in Biloxi, Mississippi. W...
  • 27 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 1689
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is...
  • 28 Days Ago

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Contact center representative
  • Jackson Hewitt
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is...
  • 1 Month Ago

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Temporary Hurricane Contact Center Agent
  • MCI Jobs
  • Mississippi, MS TEMPORARY
  • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
  • 20 Days Ago

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Temporary Hurricane Contact Center Agent
  • MCI Careers
  • Mississippi, MS TEMPORARY
  • LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
  • 22 Days Ago

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Planning and Scheduling Analyst 3
  • Northrop Grumman
  • Clearfield, UT
  • At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's l...
  • 3/28/2024 12:00:00 AM

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Program Planning Scheduling Analyst 3 ~ 12784-1
  • TASC Technical Services
  • Chandler, AZ
  • Job Description Job Description Program Planning/Scheduling Analyst 3 - Chandler, AZ 6 month contract, +/- $45/hr BOE Po...
  • 3/28/2024 12:00:00 AM

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UKG Scheduling Analyst
  • Vaco
  • Brentwood, TN
  • Our client located in Brentwood, TN is seeking a UKG (Kronos) Scheduling Analyst to join their team. This is an excellen...
  • 3/27/2024 12:00:00 AM

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Schedule Analyst
  • Winstead Management Group
  • Cincinnati, OH
  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
  • 3/27/2024 12:00:00 AM

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Routing & Scheduling Analyst, Outbound Transportation
  • Rite Aid Corporation
  • **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
  • 3/26/2024 12:00:00 AM

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Cost Schedule Analyst
  • Take2 Consulting, LLC
  • Chantilly, VA
  • Senior Schedule Analyst Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our wo...
  • 3/25/2024 12:00:00 AM

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Cost Schedule Analyst
  • APR Consulting
  • Sterling, VA
  • An aerospace client is looking for a Program Cost Schedule Control Analyst who sets up a cost control system, monitors a...
  • 3/25/2024 12:00:00 AM

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Project Scheduling Analyst IV
  • TriVector
  • Huntsville, AL
  • Job Description Job Description TriVector Services, Inc. provides quality aerospace engineering solutions to complex pro...
  • 3/24/2024 12:00:00 AM

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$49,689 to $68,232

Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020