Contact Center Scheduler, Sr. jobs in Lancaster, CA

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Sr Scheduler
  • Hill International Inc
  • Pomona, CA FULL_TIME
  • Hill International is seeking a Sr Scheduler in Pomona, California


    • Scheduling Projects / Programs with some level of complexity
    • Able to document delays in order to provide time impact analysis
    • Required to develop schedules and incorporate schedules already in use for some parts of each project
    • Skilled at master integrated schedules, work breakdown structures (WBS), and calculating earned values
    • Effectively communicate; data gathering will include many groups and contractors
    • Assess needs and determine recommended approach to resolve matters of significance.

    • Bachelors in engineering, data science, construction management, business, finance, or project management, or a combination of education, training, and experience, equivalent to a 4-year college
    • Possesses 5-7 years' of experience in scheduling and capital projects/construction
    • Experience with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Teams, SharePoint, Visio) and SAP
    • Proficient in Primavera P6 is required
    • Preferred experience in SAS, Project Management certificate, Project Controls, and/or Construction Management, or equivalent experience and related to utility construction experience
    • Able to travel to job sites on an as-needed basis
    • Full Covid-19 vaccination is recommended. Mandatory vaccinations and proof of vaccination are subject to client requirements, federal, state or local law.

    The salary range for this position is $100,000-$140,000. The offered salary will be based on the applicants qualifications, education, experience and work location.

    Depending upon your employment status, Hill's comprehensive benefits may include, Medical, Dental, Vision, Employer Paid Life and Accidental Death & Dismemberment Insurances, Business Travel Accident Insurance, Short-Term Disability, Long Term Disability, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Commuter Benefits, Legal Assistance, Identity Theft Protection, Pet Insurance, Auto & Home Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Voluntary Life & Accidental Death & Dismemberment Insurance. Paid Time Off (PTO), Holidays, 401(K) Retirement Savings Plan, Employee Referral Program, Professional Certification Incentive Program, Hill University Learning and Development, Tuition Reimbursement, EAP, Years of Service Awards Program.


    Hill International, with more than 3,200 professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, dispute resolution, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest construction management firms in the United States. For more information on Hill, please visit our website at .

    Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.

    Hill is a proud member of the Global Infrastructure Solutions, Inc. family of companies. Learn more about GISI at .

    Hill International is an Equal Opportunity Employer/Minority/Female/Veteran/Disabled

    Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.

    IER Right to Work Poster

     

  • 27 Days Ago

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Principal Contact Center Engineer
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • DescriptionThe Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health’s Enterprise Contact Center, including the des...
  • 19 Days Ago

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Assistant Manager Contact Center
  • Shield California Health
  • Valencia, CA FULL_TIME
  • Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of...
  • 24 Days Ago

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Contact Center Representative II
  • City of Hope
  • Duarte, CA FULL_TIME
  • About City of Hope City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in ...
  • 1 Day Ago

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Contact Center Representative
  • Tri Source & Nearstaff Solutions
  • Valencia, CA FULL_TIME
  • Join our Team!Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with GREAT communication skills for various po...
  • 4 Days Ago

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Contact Center Supervisor
  • First City Credit Union
  • Altadena, CA FULL_TIME
  • The Contact Center Supervisor will assume, but not be limited to, the following responsibilities: Ensures staff is fully trained in all aspects of their positions and communicates any changes to proce...
  • 14 Days Ago

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0 Contact Center Scheduler, Sr. jobs found in Lancaster, CA area

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Medicals Records/Scheduling
  • Medical Imaging Partners
  • Arcadia, CA
  • Job Description Job Description Benefits/Perks Medical/Dental/Vision Benefits Competitive Compensation Careers Advanceme...
  • 3/27/2024 12:00:00 AM

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Front Office Assistant Receptionist/Scheduler
  • HOWARD C FRYDMAN
  • Burbank, CA
  • Job Description Job Description Benefits/Perks Retirement Plan Health insurance Paid time off Bonuses Holiday Pay Job Su...
  • 3/27/2024 12:00:00 AM

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Front Office Assistant Receptionist/Scheduler
  • HOWARD C FRYDMAN
  • Burbank, CA
  • Job Description Job Description Benefits: Retirement Plan Competitive salary Health insurance Paid time off Benefits/Per...
  • 3/27/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Canyon Country, CA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Adelanto, CA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Porter Ranch, CA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Duarte, CA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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HCA Caregivers - Full-Time - Flexible Schedule!
  • Amada Senior Care - Los Angeles
  • Pasadena, CA
  • Job Description Job Description At Amada Senior Care of Los Angeles & Pasadena, providing compassionate and quality care...
  • 3/24/2024 12:00:00 AM

Lancaster /ˈlæn.kæstər/ is a charter city in northern Los Angeles County, in the Antelope Valley of the western Mojave Desert in Southern California. As of 2013, Lancaster was the 31st largest city in California. Lancaster is part of a twin city complex with its southern neighbor Palmdale and together they are the principal cities within the Antelope Valley region. Lancaster is located approximately 61 miles (98 km) north (by highway) of downtown Los Angeles, near the Kern County line. It is separated from the Los Angeles Basin by the San Gabriel Mountains to the south, and from Bakersfield a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$62,219 to $85,440
Lancaster, California area prices
were up 3.2% from a year ago

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