Contact Center Scheduler, Sr. jobs in Indiana
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
Scheduler
- Raphael Health Center
-
Indianapolis, IN
FULL_TIME
-
SchedulerRequired Education, Certification, Experience and Skill:
- High School diploma or equivalent.
- Demonstrated experience with Windows-based programs
- Exceptional verbal communication and customer service skills
- Knowledge of medical terminology
- Ability to prioritize, problem solve and multi-task.
- Two years work experience with medical practice or clinic administration.
- Dental billing and use of an electronic medical records system experience preferred.
- Bilingual in Spanish a plus.
Scope of Tasks & Responsibilities:- Schedule patient appointments.
- Ensure accuracy of daily schedules in coordination with Clinical Director and providers as appropriate.
- Accurately collect patient information necessary for appointment scheduling including the verification of patient insurance eligibility and entry of patient insurance.
- Answer telephones, take messages, and direct telephone calls as appropriate.
- Collect data updates and enter into system
- Schedule appointments with Financial Counselor
- Provide back up to the Dental and Medical Patient Assistants when required
- Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
- Attend regularly scheduled staff meetings.
- Maintain neat and orderly work area.
- Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
- Treat patients, visitors and coworkers with respect and dignity.
- Provide coverage for absent team members.
- Other duties as assigned including, but not limited to, medical records.
Supervision:- No supervisory responsibility
Requirements:
The physical, mental and environmental conditions for Scope of Work Responsibilities are specified by the use of F for frequently, O for occasionally, and N for not at all.PHYSICALOn the job the employee must:
(O) Bend (F) Sit
(O) Squat (F) Stand
(O) Crawl (F) Walk
(O) Climb (O) Push/Pull
(O) Kneel (F) Handle objects/manual dexterity
(O) Reach above shoulders (F) Fine finger movement
Must carry/lift loads of:
(F) Light, up to 25 lbs (O) Moderate, 25 – 50 lbs (O) Heavy, over 50 lbsMENTALOn the job the employee must be able to:
(F) Read and comprehend
(F) Write
(F) Perform calculations
(F) Communicate orally
(F) Reason and analyzeENVIRONMENTALOn the job the employee:
(O) Is exposed to blood body fluids and infectious waste
(O) Is exposed to excessive noise
(N) Is around heavy machinery
(O) Is exposed to marked changes in temperature and/or humidity
(O) Is exposed to dust, fumes, gases, radiation, microwave
(N) Drives motorized equipment
(O) Works in confined quarters
- 23 Days Ago
Scheduler
- Brandywine Care Center
-
Greenfield, IN
FULL_TIME
- We rely on and trust our Staffing Scheduler to prepare and organize work schedules for employees ensuring that the required / appropriate number of personnel or staff are on duty in every given work p...
- 2 Months Ago
Contact Center Representative - Bilingual
- Financial Center First Credit Union
-
Indianapolis, IN
FULL_TIME
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
- 2 Days Ago
Contact Center Representative - Full-Time
- Financial Center First Credit Union
-
Indianapolis, IN
FULL_TIME
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
- 1 Month Ago
2024 Contact Center Intern
- Internship Positions at Global Atlantic Financial Group
-
Batesville, IN
INTERN
- POSITION OVERVIEW Global Atlantic Financial Group has an exciting opportunity for an Operations Intern to participate in our robust 10-week summer internship program. Through this experience, the inte...
- 12 Days Ago
Contact Center Representative
- AAA Hoosier Motor Club
-
Indianapolis, IN
OTHER
- Job Details Job Location: College Park - 8751 Wesleyan Road - Indianapolis, IN Salary Range: Undisclosed DescriptionABOUT AAA HOOSIER MOTOR CLUB: Since 1902, AAA Hoosier Motor Club, headquartered in I...
- 14 Days Ago
Contact Center Scheduler, Sr. jobs at Popular Companies
Schedule Analyst
- NINE 30 CONSULTING
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/18/2024 12:00:00 AM
Scheduling Analyst L4 SME
- Galapagos Federal Systems Llc
-
Colorado Springs, CO
- Job Title: Scheduling Analyst L4 SME -4446 Job Location: Colorado Springs, CO 80919 Job Salary: $180,000 - $210,000 Job ...
- 4/18/2024 12:00:00 AM
Schedule Analyst (St. Mary's, MD)
- NINE 30 CONSULTING
-
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/18/2024 12:00:00 AM
Schedule Analyst
- Winstead Management Group
-
Cincinnati, OH
- Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
- 4/16/2024 12:00:00 AM
Schedule Analyst
- Nine 30 Consulting
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/16/2024 12:00:00 AM
Enterprise Scheduling Analyst (Mainframe/CA Workload)
- Net2source Inc.
-
Charlotte, NC
- Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
- 4/16/2024 12:00:00 AM
Routing & Scheduling Analyst, Outbound Transportation
- Rite Aid Corporation
-
- **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
- 4/15/2024 12:00:00 AM
Scheduling Analyst I/ II/ Sr
- Boardwalk Pipeline Partners
-
Owensboro, KY
- Scheduling Analyst I/ II/ Sr Owensboro, KY, USA Req #1221 Monday, March 11, 2024 *To access Dayforce at its best, log in...
- 4/14/2024 12:00:00 AM
About Indiana
Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west.
Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$54,211 to $74,438
Most Popular Cities in Indiana for Contact Center Scheduler, Sr. Jobs
What does a Contact Center Scheduler, Sr. do?
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020