Contact Center Scheduler, Sr. jobs in Illinois
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
- Contact Government Services, LLC
-
Peoria, IL
FULL_TIME
-
Sr. SQL Engineer Secure Release
Employment Type: Full Time, Senior-level
Department: Information Technology
CGS is seeking a Sr. SQL Engineer Secure Release to join our team supporting a wide-ranging technical support initiative for a large Federal agency.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
- Web Development on the Microsoft.NET technology with experience in at least one JavaScript UI framework.
- Very Strong Relational Database technologies such as Microsoft SQL server.
- Data Warehousing using SQL Server Integration Services (SSIS), including significant experience with Extract, Transform, and Load (ETL) operations.
Qualifications:
- Microsoft SQL Server Integration Services (SSIS), MySQL, Oracle, Nuix, Relativity.
- At least 7 years of professional software development experience.
- At least 7 years of web development experience, preferably on a Microsoft development stack.
- At least 7 years of experience with development against enterprise-grade RDBMS platforms such as MS SQL Server, Oracle, MySQL, etc. and the ability to write complex database queries.
- Must be eligible to obtain US government security clearance.
- A bachelor’s degree.
Ideally, you will also have:
- Experience with eDiscovery tools such as Relativity, IPRO, NUIX, LAW, etc.
- Domain experience with eDiscovery, FOIA Processing, Litigation Support, or Federal Government.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com
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- Wellbe Senior Medical
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Chicago, IL
OTHER
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- 18 Days Ago
- OSF HealthCare
-
Peoria, IL
FULL_TIME
- OverviewWork from home position-must reside within 60 miles of OSF Peoria location-initial training onsite in Peoria. Expected pay for this position is $18.43 - $21.69/hour. Actual pay will be determi...
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- Crawford & Company
-
Chicago, IL
OTHER
- Excellence In Everything We Touch Position Summary Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy. Work from home opportunities w...
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- Palmer Group
-
Moline, IL
FULL_TIME
- A rapidly growing organization in the Quad Cities is seeking full-time Contact Center Agents. This could be your role if you are looking for an opportunity with excellent benefits in a positive work e...
- 1 Day Ago
- Crawford & Company
-
Zurich, IL
OTHER
- Excellence In Everything We Touch Position Summary Performs as the senior team Contact Center Agent, supporting the day-to-day monitoring of paper claim volume and distributing claims accordingly. Ass...
- 6 Days Ago
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