Contact Center Scheduler, Sr. jobs in Hastings, NE
Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler, Sr. jobs
- Liberty First Credit Union
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Lincoln, NE
FULL_TIME
-
Would you enjoy working as part of a committed team which helps people solve problems? Is your goal to provide a high degree of customer satisfaction and be rewarded for your efforts? Then this might be the perfect role for you!
Due to several internal promotions, we are in need of an additional Contact Center team member!
This position is primarily a phone/chat/web-based position located within our Main location's Contact Center at 46th & R. Our reps solve multi-faceted needs in a respectful, efficient manner from beginning to end. This is a great opportunity to be a problem solver! You will learn deposits, loans, plastic cards, and everything you need to know to provide excellent member service!
Along with demonstrated customer service skills, you must be able to proactively solve problems and be highly efficient at multi-tasking in a contact center environment. Previous financial institution experience is helpful, however, training is available for a quick learner. This is NOT a "scripted role" so the perfect applicant will be able to be flexible and provide all services in a professional manner.
Qualifications
Minimum of 6 months experience in Banking/Financial Services required, Contact Center, Web sales, Chat experience preferred.
- 1 Month Ago
- Nebraska Orthopedic Center
-
Lincoln, NE
FULL_TIME
- We always strive to make your experience at Nebraska Orthopaedic Center a friendly, comfortable, and positive one. We want you to feel you received the same high-quality care we would offer a member o...
- 9 Days Ago
- Nebraska Orthopedic Center
-
Lincoln, NE
FULL_TIME
- We always strive to make your experience at Nebraska Orthopaedic Center a friendly, comfortable, and positive one. We want you to feel you received the same high-quality care we would offer a member o...
- 20 Days Ago
- Zinnia
-
Lincoln, NE
FULL_TIME
- WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
- 28 Days Ago
- Angels Care Home Health
-
Grand Island, NE
FULL_TIME
- Scheduler Angels Care Progressive Home Health Why choose Angels Care Progressive Home Health? Angels Care Progressive Home Health is different. Our nurses are not just another ‘employee number’ to us....
- 5 Days Ago
- Contact Government Services, LLC
-
Lincoln, NE
FULL_TIME
- Executive Office Assistant (Legal Secretary) Employment Type: Full-Time, Entry Level Department: Legal As a CGS Legal Secretary you will support a federal agency in performing moderately complex litig...
- 4 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Hastings, NE area
- Good Samaritan Society
-
Hastings, NE
- Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
- 4/16/2024 12:00:00 AM
- Good Samaritan Society
-
Hastings, NE
- Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
- 4/16/2024 12:00:00 AM
- Good Samaritan Society
-
Hastings, NE
- Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
- 4/14/2024 12:00:00 AM
- Good Samaritan Society
-
Hastings, NE
- Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
- 4/14/2024 12:00:00 AM
- Innova solutions
-
Hastings, NE
- Innova Solutions is immediately hiring for a Receptionist Position type: Full-time Contract Duration: 12 months Location...
- 4/13/2024 12:00:00 AM
- Hiring Now!
-
Hastings, NE
- Create Your Career With Us! Join our not-for-profit organization that has provided over 100 years of housing and service...
- 4/13/2024 12:00:00 AM
- RTI International
-
Kearney, NE
- The pay rate for this part-time position is $17.20/ hr based on experience and geographic location. This position falls ...
- 4/12/2024 12:00:00 AM
- ComplexCare Solutions
-
Hastings, NE
- [Call Center / Remote] - Anywhere in U.S. / Up to $20 per hour - As a Communication Center Rep you'll: Conduct outbound/...
- 4/11/2024 12:00:00 AM
About Hastings, Nebraska
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