Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Campbellsville Nursing and Rehabilitation Center -
Campbellsville Nursing and Rehabilitation is hiring a Staff Scheduler for our Nursing Department.
Essential Duties and Responsibilities :
Job Requirements :
Full Time Hours
Monday - Friday, Business hours, On-Call Required
We are committed to ensure fair and equal treatment for everyone we employ and are a proud Equal Opportunity Employer.
Free Employee Assistance Program for all employees
Last updated : 2024-02-25
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0 Contact Center Scheduler, Sr. jobs found in Frankfort, KY area