Contact Center Scheduler, Sr. jobs in Florida

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Supervisor - Orlando
  • Inktel Contact Center Solutions
  • Orlando, FL FULL_TIME
  • Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do.If you’re up to this challenge, we want to meet you.

    Our dynamic Operations Team is currently in search of a Supervisor. This position will report directly to an Operations Manager. The successful candidate will:

    • Love to tackle challenges and develop innovative solutions to address those challenges
    • Be self-driven to achieve excellence in everything they do
    • Be motivated, reliable, and persistent
    • Have strong ethics and integrity
    • Be enthusiastic, have a positive mindset, and know how to have fun
    • Continually be growing by setting and obtaining personal goals and challenges
    • Have a passion for world-class customer service
    • Have raving fans in past employers
    • Able to work successfully with a diverse group of people and be a team-player

    Education & Experience:

    • 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
    • Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership
    • Experience with social media management and providing customer service online via chat is a plus!
    • Experience working in a fast-paced environment with changing priorities and goals

    Knowledge, Skills, and Abilities

    • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
    • Clear, concise and effective communication skills (both oral and written)
    • A solution-oriented and positive mindset that openly embraces change and stretch goals.
    • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
    • An ability to create clear accountabilities and hold yourself and your team to those accountabilities.
    • Ability to multitask and thrive in a fast-paced, high-pressure environment.
    • An ability to inspire and motivate your team and create a highly engaged, committed, and empowered workforce Responsibilities
    • Lead a team of 12-18 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential
    • Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met
    • Drive a culture of accountability, continuous improvement, and personal excellence
    • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers
    • Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
    • Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices
    • Develop and audit quality assurance strategies to ensure the delivery of world-class service
    • Be an ambassador for Inktel’s culture – role model our values in everything you do
    • Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.
    • Implement startegies to ensure attrition remains at an acceptable level.

    Salary & Benefits:

    The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

    Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

     

    #LI-LP1

  • 10 Days Ago

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Contact Center Supervisor - Orlando
  • Inktel Contact Center Solutions
  • Orlando, FL FULL_TIME
  • Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do.If you...
  • 1 Month Ago

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Contact center
  • GEICO
  • Lakeland, FL FULL_TIME
  • At Geico, our success is no secret - it's the result of investing in exceptional individuals. We are looking to hire a highly motivated Contact Center Ops Analysis Director to direct and oversee GEICO...
  • Just Posted

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Contact center
  • Huron
  • Pensacola, FL FULL_TIME
  • The Opportunity Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients f...
  • 1 Month Ago

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Call Center Supervisor
  • Inktel Contact Center Solutions
  • Doral, FL FULL_TIME
  • Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervi...
  • 7 Days Ago

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Scheduler
  • Brandon Surgery Center
  • Brandon, FL FULL_TIME
  • Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an...
  • 8 Days Ago

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Project Scheduling Analyst IV
  • TriVector
  • Huntsville, AL
  • Job Description Job Description TriVector Services, Inc. provides quality aerospace engineering solutions to complex pro...
  • 3/29/2024 12:00:00 AM

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Program Planning Scheduling Analyst (BHJOB1435_31973)
  • Astyra Corporation
  • Chandler, AZ
  • Job Description Job Description Program Planning Scheduling Analyst Job Description: Prepares, develops and coordinates ...
  • 3/29/2024 12:00:00 AM

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Planning and Scheduling Analyst 3
  • Northrop Grumman
  • Clearfield, UT
  • At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's l...
  • 3/28/2024 12:00:00 AM

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UKG Scheduling Analyst
  • Vaco
  • Brentwood, TN
  • Our client located in Brentwood, TN is seeking a UKG (Kronos) Scheduling Analyst to join their team. This is an excellen...
  • 3/27/2024 12:00:00 AM

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Schedule Analyst
  • Winstead Management Group
  • Cincinnati, OH
  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
  • 3/27/2024 12:00:00 AM

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Routing & Scheduling Analyst, Outbound Transportation
  • Rite Aid Corporation
  • **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
  • 3/26/2024 12:00:00 AM

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Cost Schedule Analyst
  • Take2 Consulting, LLC
  • Chantilly, VA
  • Senior Schedule Analyst Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our wo...
  • 3/25/2024 12:00:00 AM

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Cost Schedule Analyst
  • APR Consulting
  • Sterling, VA
  • An aerospace client is looking for a Program Cost Schedule Control Analyst who sets up a cost control system, monitors a...
  • 3/25/2024 12:00:00 AM

Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$52,931 to $72,685

Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020