Contact Center Scheduler, Sr. jobs in Charleston, WV

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Scheduler, Sr. jobs

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Scheduler
  • Clay Healthcare Center
  • Ivydale, WV FULL_TIME
  • Applicant will be responsible for the daily task of managing and inputting clinical schedules for staff to ensure that each shift has the appropriate number of staff on duty. Duties will also include communicating with staffing agencies and ensuring these employees have appropriate login information upon start date and are able to punch in and out of time clock, checking time punch records, and reviewing requests for time off. Applicant will also be responsible for contacting employees on call list in order to get shifts covered when there is an absence. This position works closely with the DIrector of Nursing and Clinical Department to ensure appropriate staffing levels at all times.
  • 9 Days Ago
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Central Scheduler
  • Watertown Regional Medical Center
  • Beckley, WV FULL_TIME
  • Raleigh General HospitalDescription Raleigh General Hospital Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Raleigh Gener...
  • 20 Days Ago
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Scheduler - Healthcare
  • Teays Valley Center - Hurricane, WV
  • Hurricane, WV FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 9 Days Ago
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Call Center Scheduler
  • CAMC Health System
  • Charleston, WV FULL_TIME
  • Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits for multiple participating ambulatory clinics, by collecting all necessary information for schedule and regist...
  • 8 Days Ago
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Call Center Scheduler -- Call Center -- Northgate-400 Association Dr.
  • Charleston Area Medical Center (CAMC) Health System
  • Charleston, WV FULL_TIME
  • Job Summary Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits for multiple participating ambulatory clinics, by collecting all necessary information for schedul...
  • 6 Days Ago
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Call Center Scheduler -- Call Center -- Northgate-400 Association Dr.
  • Charleston Area Medical Center (CAMC) Health System
  • Charleston, WV FULL_TIME
  • Job Summary Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits for multiple participating ambulatory clinics, by collecting all necessary information for schedul...
  • 6 Days Ago
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0 Contact Center Scheduler, Sr. jobs found in Charleston, WV area

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Extra Curricular Secretary(24-S-EX-08)
  • West Virginia Department of Education
  • Charleston, WV
  • Position Type: Contract/Hourly Employment/Extracurricular Assignment - Service Personnel Date Posted: 4/16/2024 Location...
  • 4/24/2024 12:00:00 AM
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**RESCIND** Extra Curricular Secretary(24-S-EX-06)
  • West Virginia Department of Education
  • Charleston, WV
  • Position Type: Contract/Hourly Employment/Extracurricular Assignment - Service Personnel Date Posted: 4/16/2024 Location...
  • 4/24/2024 12:00:00 AM
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Cytotechnologist - Flexible Schedule
  • Labcorp
  • Charleston, WV
  • **$10,000 Sign On Bonus ** available for external candidates only Are you a certified Cytotechnologist? Are you in schoo...
  • 4/23/2024 12:00:00 AM
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Front Desk Receptionist
  • Foot and Ankle Specialists
  • Charleston, WV
  • The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, a...
  • 4/22/2024 12:00:00 AM
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Driver - Relief Schedule
  • PepsiCo, Inc.
  • Huntington, WV
  • **Driver - Relief Schedule** CAROUSEL_PARAGRAPH * Huntington, West Virginia * Delivery * 5000815678606 ** Share Job** **...
  • 4/21/2024 12:00:00 AM
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Charleston, West Virginia Area - No Call - Flexible Schedule
  • The Curare Group
  • Charleston, WV
  • Medication-Assisted Treatment (MAT) Accredited Provider opportunities are available with a highly reputable organization...
  • 4/21/2024 12:00:00 AM
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Test Administrator - Charleston, WV
  • Pearson Education
  • Charleston, WV
  • Job Description Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technolo...
  • 4/21/2024 12:00:00 AM
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Project Scheduler
  • TekWissen
  • Charleston, WV
  • Overview Tekwissen Group is a workforce management provider throughout the USA and many other countries in the worldOur ...
  • 4/20/2024 12:00:00 AM
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About Charleston, West Virginia

Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$50,299 to $69,066
Charleston, West Virginia area prices
were up 1.2% from a year ago
View detail

What does a Contact Center Scheduler, Sr. do?

Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020
Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019