Contact Center Scheduler, Sr. jobs in Arizona

Contact Center Scheduler, Sr. is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler, Sr. utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler, Sr. may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler, Sr. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Scheduler, Sr. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

T
Contact center
  • TEKsystems
  • Tempe, AZ FULL_TIME
  • One Medical in Partnership with TEKsystems*

    Description :

    • Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management
    • Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance
    • Collaborate with providers and other operations team members to complete urgent tasks
    • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience
    • Leverage problem-solving skills and our The Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts
    • Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

    Top Skills Details :

    Customer service, scheduling appointments, call center, medical record, Patient Registration, Patient Access

    Additional Skills & Qualifications :

    • At least 2 years of experience in call center customer roles OR patient facing healthcare service roles
    • Experience thriving in an environment with high-volume calls is a plus
    • Strong written and verbal communication skills, including impeccable phones manner
    • Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously
    • Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

    Experience Level : Entry Level

    Entry Level

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Last updated : 2024-03-04

  • 20 Days Ago

T
Scheduler
  • The Pain Center of Arizona PC
  • Glendale, AZ FULL_TIME
  • Summary & Objective Below is a summary and overall objectives of the job. This section describes the primary purpose of the position. Liaison with providers and process orders and benefits. Provide pa...
  • 23 Days Ago

A
Scheduler
  • AeroGuard Flight Training Center
  • Phoenix, AZ FULL_TIME
  • 1.0 DUTIES AND RESPONSIBILITIES: Responsible for scheduling flight, ground briefing and simulator activities. Responsibilities include: Input, monitor and modify as necessary, schedule information int...
  • 8 Days Ago

C
Scheduler
  • Canyon Vista Medical Center
  • Sierra, AZ FULL_TIME
  • Who We Are : We are proud to serve our community with a Level III Trauma unit, Center of Excellence for Total Joint Replacement, Level I Nursery, American College of Radiology Accredited Facility, as ...
  • 1 Month Ago

C
Sr. SQL Engineer Secure Release
  • Contact Government Services, LLC
  • Tucson, AZ FULL_TIME
  • Sr. SQL Engineer Secure ReleaseEmployment Type: Full Time, Senior-levelDepartment: Information Technology CGS is seeking a Sr. SQL Engineer Secure Release to join our team supporting a wide-ranging te...
  • 2 Days Ago

O
Contact Center Representative
  • OrthoArizona
  • Chandler, AZ FULL_TIME
  • Contact Center Representative About OrthoArizona: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona ...
  • 18 Days Ago

N
Planning and Scheduling Analyst 3
  • Northrop Grumman
  • Clearfield, UT
  • At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's l...
  • 3/28/2024 12:00:00 AM

T
Program Planning Scheduling Analyst 3 ~ 12784-1
  • TASC Technical Services
  • Chandler, AZ
  • Job Description Job Description Program Planning/Scheduling Analyst 3 - Chandler, AZ 6 month contract, +/- $45/hr BOE Po...
  • 3/28/2024 12:00:00 AM

V
UKG Scheduling Analyst
  • Vaco
  • Brentwood, TN
  • Our client located in Brentwood, TN is seeking a UKG (Kronos) Scheduling Analyst to join their team. This is an excellen...
  • 3/27/2024 12:00:00 AM

W
Schedule Analyst
  • Winstead Management Group
  • Cincinnati, OH
  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
  • 3/27/2024 12:00:00 AM

R
Routing & Scheduling Analyst, Outbound Transportation
  • Rite Aid Corporation
  • **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
  • 3/26/2024 12:00:00 AM

T
Cost Schedule Analyst
  • Take2 Consulting, LLC
  • Chantilly, VA
  • Senior Schedule Analyst Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our wo...
  • 3/25/2024 12:00:00 AM

A
Cost Schedule Analyst
  • APR Consulting
  • Sterling, VA
  • An aerospace client is looking for a Program Cost Schedule Control Analyst who sets up a cost control system, monitors a...
  • 3/25/2024 12:00:00 AM

T
Project Scheduling Analyst IV
  • TriVector
  • Huntsville, AL
  • Job Description Job Description TriVector Services, Inc. provides quality aerospace engineering solutions to complex pro...
  • 3/24/2024 12:00:00 AM

Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler, Sr. jobs
$54,569 to $74,935

Contact Center Scheduler, Sr. in New Britain, CT
Management Quality Assurance Workforce Management Coaching For Performance Supervisor / Team Leader Agent / Customer Service Rep Call Center Campus Week.
November 28, 2019
Contact Center Scheduler, Sr. in Eugene, OR
Click the downward arrow next to the user name and click "Shift Scheduler".
February 01, 2020