Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.
Position Summary: As we build out our first call center, you will have a distinct opportunity to work as part of a team that serves as the first point of contact for all of our patients. Your prior customer support experience in a call center will be important as you assist and route our patients to the right service department or individual. Ultimately, success in this role will require a high degree of interpersonal competence, which includes possessing excellent customer service skills, helping callers who may not be sure which service they may require and patiently assisting and guiding them. Your effectiveness as a call center agent will be measured by your ability to work in a fast-paced environment remaining calm and pleasant, knowledgeable and confident to appropriately route calls and leave a positive impression on the caller. This job requires a commitment to be in service to others and the ability to have fun will enable you to enjoy the work and embrace the reality that some days will be tougher than others and there is always an opportunity to serve.
Areas of responsibility include but are not limited to:
Prompt & Professional Customer Service
Appointment Scheduling & Registration
Clerical Support & Productivity
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0 Contact Center Scheduler jobs found in Vallejo, CA area