Contact Center Scheduler jobs in Terre Haute, IN

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact center manager
  • Demo - Maximus
  • Terre Haute, IN FULL_TIME
  • CCRegionalManager

    CCRegionalManager

    Job Summary

    The selected candidate will be a key resource in the successful implementation and execution of a large government contract.

    This person will work closely with Operations, Support Services, Reporting & Analytics, and IT to ensure the KPIs and SLAs are met and exceeded and will be involved in continuous improvement efforts.

    This management position is responsible for overseeing a diverse operation including activities related to Contact Center Operations, Document Processing Operations, and Premium Processing.

    The Regional Call Center Manager provides direct supervision to the call center, document processing and premium processing staff, including complaints and appeals.

    The person in this role will also be responsible for the operations of a small mailroom.

    Education and Experience Requirements

    Essential Duties and Responsibilities :

    • Oversee the daily operations of a contact center team to ensure performance metrics are met.
    • Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
    • Provide assistance and updates to staff regarding these policies and procedures.
    • Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
    • Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
    • Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports.
    • Monitor contact center compliance with ISO standards.
    • Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
    • Monitor and evaluate performance, writes performance appraisals and provides corrective actions as needed.
    • Responsible for identifying and resolving issues, problems, and concerns with employees.
    • Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
    • Provide direction to staff when complaints are escalated to management level.
    • Perform other duties as may be assigned.

    Minimum Requirements :

    • Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
    • In some instances this manager may be responsible for a functional area and not have any subordinate employees.
    • Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
    • Follow processes and operational policies in selecting methods and techniques for obtaining solutions.
    • Act as advisor to subordinate(s) to meet schedules and / or resolve problems.
    • Develop and administer schedules, performance requirements; may have budget responsibilities.
    • Frequent interaction with subordinate employees, customers, and / or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
    • Often must lead a cooperative effort among members of a project team.
    • Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals.
    • Provide guidance to subordinates within the latitude of established company policies.
    • Recommend changes to policies and establish procedures that affect immediate organization(s).

    MAXIMUS Introduction

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

    Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

    With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

    For more information, visit https : / / www.maximus.com.

    As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates.

    The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

    EEO Statement : Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

    We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

    We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

    A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.

    Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

    Last updated : 2024-03-23

  • 2 Days Ago

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Plant Scheduler
  • GEON Performance Solutions
  • Terre Haute, IN FULL_TIME
  • Summary The Scheduler coordinates and monitors the flow of products through the production cycle. The Scheduler provides timely scheduling of manufacturing work orders to the manufacturing floor in or...
  • 19 Days Ago

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Service Scheduler
  • Terre Haute Chevrolet
  • Terre Haute, IN FULL_TIME
  • PURPOSE OF JOB: This is an individual contributor position that is responsible for promptly and professionally assisting customers with coordinating automotive service appointments or locating the pro...
  • 17 Days Ago

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Production Scheduler
  • AG Growth International Inc.
  • Marshall, IL FULL_TIME
  • Position Title: Production Scheduler Department: Production Division: AGI Marshall Location: Marshall, IL, USA About AGI: AGI is a global food-based infrastructure company publicly traded in Canada. W...
  • 17 Days Ago

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Center
  • Portrait Holdings
  • Terre Haute, IN FULL_TIME
  • Love the Holidays? Want to work alongside Easter Bunny? We’ve got a job for you! VIP Holiday Photos needs your help to make children's dreams come true this coming Easter Season- March '24 These are s...
  • 25 Days Ago

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Operations Control Scheduler
  • Yargus Manufacturing, Inc.
  • Marshall, IL FULL_TIME
  • Position Title: Operations Control Scheduler Department: Production Division: AGI Marshall Location: Marshall, IL, USA About AGI: AGI is a global food-based infrastructure company publicly traded in C...
  • 2 Days Ago

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0 Contact Center Scheduler jobs found in Terre Haute, IN area

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Front Office Coordinator
  • STEPHEN K POWELL DDS MSD LLC
  • Terre Haute, IN
  • Job Description Job Description A high quality and long-time community established orthodontic office in Terre Haute is ...
  • 3/27/2024 12:00:00 AM

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Entry-Level Data Entry Specialist (Remote)
  • Maxion Research
  • Terre Haute, IN
  • We appreciate you checking us out! Work At Home Data Entry Research Panelist Jobs - Part Time, Full Time This work-from-...
  • 3/27/2024 12:00:00 AM

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Workforce Development Supervisor
  • Televerde
  • Terre Haute, IN
  • Job Description Job Description Job purpose The Workforce Development Supervisor (WDS) will work on programs and support...
  • 3/27/2024 12:00:00 AM

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Terre Haute, IN
  • Earn a $400 bonus in Terre Haute when you give 40 rides during your first 7 days. New drivers only. Terms apply. What is...
  • 3/26/2024 12:00:00 AM

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Nurse Practitioner Flexible Scheduling!
  • Abode Care Partners
  • Terre Haute, IN
  • Our Company: Abode Care Partners Overview: Are you a licensed nurse practitioner (NP) looking for a new opportunity? We ...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Terre Haute, IN
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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Terre Haute, IN Joann Fabrics - Immediate Openings - Retail Environment - Flexible Scheduling
  • Jo-Ann
  • Terre Haute, IN
  • locationsTerre Haute, IN**Summary** The Team Member's responsibility first and foremost is to deliver a premium customer...
  • 3/24/2024 12:00:00 AM

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FT Project Support Administrative Assistant - Work From Home>
  • FEFA
  • Terre Haute, IN
  • [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive salary / Medical benefits / PTO - As a Project Suppor...
  • 3/24/2024 12:00:00 AM

Terre Haute is located alongside the eastern bank of the Wabash River in western Indiana. The city lies about 75 miles (121 km) west of Indianapolis. According to the 2010 census, Terre Haute has a total area of 35.272 square miles (91.35 km2), of which 34.54 square miles (89.46 km2) (or 97.92%) is land and 0.732 square miles (1.90 km2) (or 2.08%) is water. The Wabash River dominates the physical geography of the city, forming its western border. Small bluffs on the east side of city mark the edge of the historic flood plain. Lost Creek and Honey Creek drain the northern and southern sections ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$42,462 to $59,193
Terre Haute, Indiana area prices
were up 1.3% from a year ago