Contact Center Scheduler jobs in Texas

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative- Scheduler
  • Place USA
  • Bellaire, TX FULL_TIME,CONTRACTOR
  • Job Title: Contact Center Representative -Scheduler (31599874) - 20 Positions

    Location: Bellaire, TX 77401

    Job Type: 03 Months contract

    Schedule Notes: hours of operation are M-F, 7a-p and Saturdays, 9am -2pm

    Duties: Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient

    and professional manner.

    • Accurately documenting all calls using the appropriate computer systems.
    • Following up on any unresolved queries and completing any call back requests in a timely manner.
    • Providing advice, information and solutions to all customers.
    • To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the

    campaign you are assigned to work.

    • Working to achievable targets within a strong team orientated environment.
    • To adhere to quality scripts and to maintain a high level of quality scores.
    • Ability to adapt to new changes in a fast pace environment.
    • To represent the organization in a positive and professional way at all times.
    • Display a positive attitude and high level of commitment.
    • To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other

    department meetings as requested.

    • Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.
    • Any other duties that may be assigned by your leader.

    Skills: Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration

    knowledge.

    • Understanding patient privacy requirements for protected health information (PHI).
    • Basic knowledge of best practice standards for customer service and management of customer expectations.
    • Understanding the importance of employee engagement in the contact center environment.
    • Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate

    information.

    • Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
    • Bilingual, English and Spanish preferred.
    • If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language

    Proficiency or Interpreter Assessment by MasterWord Interpreter Services.

    Education: H.S. Diploma or GED- Required

    2 years contact center, customer service, &/or other experience in a healthcare setting is required.

    Skills: Required

    • CUSTOMER SERVICE

    Job Types: Full-time, Contract

    Salary: $18.00 - $20.00 per hour

    Schedule:

    • Day shift
    • Monday to Friday

    Application Question(s):

    • If interested, please leave your email, contact and best time to reach you

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Customer service in health care setting: 2 years (Preferred)

    Language:

    • Spanish (Preferred)

    Work Location: In person

  • 11 Days Ago

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Contact center
  • Texas Oncology
  • Dallas, TX FULL_TIME
  • Overview Texas Oncology is looking for a Contact Center Care Coordinator to join our team! This is a HYBRID role. In this role you will support the DFWW region. Texas Oncology has 220 sites across the...
  • 23 Days Ago

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Contact Ctr Rep - Scheduler
  • Robert Half
  • Bellaire, TX CONTRACTOR,TEMPORARY
  • Contact Center Representative Scheduler Immediate opening for 20 Contact Center Representatives to work on site for Texas Childrens Hospital, Bellaire administration building. The duties of the Contac...
  • 3 Days Ago

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Director contact center
  • East Houston Regional Medical Center
  • Houston, TX FULL_TIME
  • Description This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director Contact Center openi...
  • 17 Days Ago

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Scheduler
  • USPI - TOPS Comprehensive Breast Center, Red Oak
  • Houston, TX FULL_TIME
  • TOPS Comprehensive Breast Center, Red OakPosition is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments.Must be able to...
  • 3 Days Ago

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Scheduler
  • CHRISTUS Good Shepherd Medical Center Longview
  • Longview, TX FULL_TIME
  • Job Description Summary : Responsible for coordinating and facilitating the routine activities of the scheduling department. Assists with workload by performing clerical activities necessary for the e...
  • 1 Month Ago

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Planning and Scheduling Analyst 3
  • Northrop Grumman
  • Clearfield, UT
  • At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's l...
  • 3/28/2024 12:00:00 AM

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Program Planning Scheduling Analyst 3 ~ 12784-1
  • TASC Technical Services
  • Chandler, AZ
  • Job Description Job Description Program Planning/Scheduling Analyst 3 - Chandler, AZ 6 month contract, +/- $45/hr BOE Po...
  • 3/28/2024 12:00:00 AM

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UKG Scheduling Analyst
  • Vaco
  • Brentwood, TN
  • Our client located in Brentwood, TN is seeking a UKG (Kronos) Scheduling Analyst to join their team. This is an excellen...
  • 3/27/2024 12:00:00 AM

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Schedule Analyst
  • Winstead Management Group
  • Cincinnati, OH
  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
  • 3/27/2024 12:00:00 AM

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Routing & Scheduling Analyst, Outbound Transportation
  • Rite Aid Corporation
  • **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
  • 3/26/2024 12:00:00 AM

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Cost Schedule Analyst
  • Take2 Consulting, LLC
  • Chantilly, VA
  • Senior Schedule Analyst Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our wo...
  • 3/25/2024 12:00:00 AM

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Cost Schedule Analyst
  • APR Consulting
  • Sterling, VA
  • An aerospace client is looking for a Program Cost Schedule Control Analyst who sets up a cost control system, monitors a...
  • 3/25/2024 12:00:00 AM

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Project Scheduling Analyst IV
  • TriVector
  • Huntsville, AL
  • Job Description Job Description TriVector Services, Inc. provides quality aerospace engineering solutions to complex pro...
  • 3/24/2024 12:00:00 AM

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$45,463 to $63,377