Contact Center Scheduler jobs in San Diego, CA
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 28 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 1 Month Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 9 Days Ago
Medical Call Center Scheduler - Must Speak Spanish
- Confidential
-
Chula Vista, CA
FULL_TIME
- Job description:The Scheduler is responsible for scheduling exams, providing optimum service to the customer and supporting the department to effectively and efficiently maximize schedules.Essential F...
- 1 Month Ago
Scheduler
- E2 Consulting Engineers, Inc.
-
San Diego, CA
FULL_TIME
- About the Organization E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and...
- 18 Days Ago
Scheduler
- Platinum Dermatology Partners LLC
-
San Diego, CA
OTHER
- Job Details Job Location: San Diego, CA - San Diego, CA Position Type: Full Time Salary Range: $18.00 - $19.00 Hourly DescriptionResponsibilities/Duties/Functions/Tasks: Assist with high call volume M...
- 18 Days Ago
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0 Contact Center Scheduler jobs found in San Diego, CA area
Patient Services and Scheduling Coordinator
- Anesthesia Management Professionals, Inc.
-
San Diego, CA
- Job Description Job Description Under supervision, receives and relays messages for ASMG physicians; provides fee estima...
- 4/26/2024 12:00:00 AM
Planner/Scheduler
- Standard Inspection Services
-
National City, CA
- Location: San Diego, CA, US Company: Standard Ship Repair Additional Locations: Bremerton, WA, US Level of Experience: I...
- 4/25/2024 12:00:00 AM
Paralegal *Hybrid work schedule!
- Midland Credit Management
-
San Diego, CA
- Job Description Job Description The Paralegal I provides support and assistance to the company's in-house legal group. T...
- 4/25/2024 12:00:00 AM
Scheduler - Biologist
- 347 Group, Inc.
-
San Diego, CA
- Job Description Job Description We have an immediate opportunity for a Biological Scheduler. This position requires a se...
- 4/24/2024 12:00:00 AM
Scheduling Specialist
- Cubic Corporation
-
San Diego, CA
- Business Unit: Cubic Defense Company Details: When you join Cubic, you become part of a company that creates and deliver...
- 4/24/2024 12:00:00 AM
Scheduler/Treatment coordinator
- Santee Signature Dental
-
Santee, CA
- Job Description Job Description Earn GREAT PAY and BONUSES as a Treatment/Scheduling Coordinator in our state-of-the-art...
- 4/24/2024 12:00:00 AM
Project Scheduler
- zobility
-
Chula Vista, CA
- Primary Responsibilities • Prepares, develops, and coordinates the Integrated Master Plan and Integrated Master Schedule...
- 4/23/2024 12:00:00 AM
Surgery Scheduler/Arabic speaking
- CRA MSO LLC
-
Chula Vista, CA
- Job Description Job Description The Surgery Scheduler will be responsible for meeting goals and objectives as set by the...
- 4/23/2024 12:00:00 AM
About San Diego, California
According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents.
The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$49,823 to $69,447
San Diego, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago