Contact Center Scheduler jobs in Pomona, CA

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Principal Contact Center Engineer
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • Description

    The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health’s Enterprise Contact Center, including the design, planning, assessment, and implementation of Cisco Packaged Contact Center Enterprise (PCCE) systems and integration with other voice technologies and communication services. This is a senior level role, specializing in network voice technology implementations as well as troubleshooting and fielding operational requests. In this role, you will: * lead the escalation support for PCCE, and will provide recommendations and initiate the necessary corrective action to ensure optimal contact center performance * maintain compatibility and functionality with Cisco and PBX mixed VoIP solutions * specifying the migration path toward Cisco PCCE architecture while maintaining both Cisco and PBX telephony systems * ensure that capacity planning and upgrade planning of PCCE and related applications are maintained * perform configuration, diagnostics and technical resolution on network issues, cover second to third tier support with a focus on Cisco PCCE and VOIP technologies * ensure integration and support of SAML, SaaS, And CCaaS applications and solutions This role will provide day-to-day support of the 24 x 7 contact center production environment. This is a flex-hybrid role which will require you to be onsite about 1-3 times a month or as needed by operational need. Please note that there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination. Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $105,200 - $250,600 annually. The budgeted salary that the University reasonably expects to pay for this position is about $105,200 - $150,000 annually.
  • 19 Days Ago

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Assistant Manager Contact Center
  • Shield California Health
  • Valencia, CA FULL_TIME
  • Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of...
  • 24 Days Ago

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Contact Center Representative II
  • City of Hope
  • Duarte, CA FULL_TIME
  • About City of Hope City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in ...
  • 1 Day Ago

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Contact Center Representative
  • Tri Source & Nearstaff Solutions
  • Valencia, CA FULL_TIME
  • Join our Team!Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with GREAT communication skills for various po...
  • 4 Days Ago

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Contact Center Supervisor
  • First City Credit Union
  • Altadena, CA FULL_TIME
  • The Contact Center Supervisor will assume, but not be limited to, the following responsibilities: Ensures staff is fully trained in all aspects of their positions and communicates any changes to proce...
  • 14 Days Ago

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Contact Center Representative
  • Screen Actors Guild‐American Federation of...
  • Los Angeles, CA FULL_TIME
  • Overview: Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the stronges...
  • 15 Days Ago

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0 Contact Center Scheduler jobs found in Pomona, CA area

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Appointment Scheduler
  • Unified Protective Services
  • Hawthorne, CA
  • Job Description Job Description Join a competitive telemarketing team. Minimum 6-months Outbound Telemarketing / Tele sa...
  • 3/29/2024 12:00:00 AM

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Scheduler
  • PRIDE Healthcare
  • Costa Mesa, CA
  • Job Description Job Description Job Title- Scheduler Location- Costa Mesa, CA 92626 Duration- 3+ months (Possible Extens...
  • 3/29/2024 12:00:00 AM

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Surgery Scheduler
  • Retina-Vitreous Associates Medical Group
  • Los Angeles, CA
  • Job Description Job Description The Surgery Scheduler is responsible for scheduling surgeries for assigned Physician(s)....
  • 3/29/2024 12:00:00 AM

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Scheduler
  • PBF Energy, Inc.
  • Long Beach, CA
  • Scheduler PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating through its ...
  • 3/27/2024 12:00:00 AM

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ABA Clinic Scheduler / Office Assistant FULL TIME $20-24/hour
  • Institute for Applied Behavior Analysis
  • Los Angeles, CA
  • Job Description Job Description Do you want to help children with special needs as an administrative support? Are you go...
  • 3/27/2024 12:00:00 AM

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Scheduling Coordinator
  • Med Legal Evaluators, Inc.
  • Los Angeles, CA
  • Job Description Job Description The Scheduling Coordinator position is considered a FULL-TIME entry level position in ou...
  • 3/27/2024 12:00:00 AM

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Scheduler
  • PMA Consultants Careers
  • Los Angeles, CA
  • Job Description Job Description Position Summary PMA is seeking a scheduler with at least 10 years of experience to supp...
  • 3/25/2024 12:00:00 AM

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Surgery Scheduler
  • CARE ALLIANCE SERVICES LLC
  • San Juan Capistrano, CA
  • Job Description Job Description Our Orthopaedic Surgeons in Orange County, California seeking a motivated individual wit...
  • 3/25/2024 12:00:00 AM

Pomona (/pəˈmoʊnə/) is a city in Los Angeles County, California, United States. Pomona is located in the Pomona Valley, between the Inland Empire and the San Gabriel Valley. As of the 2010 United States Census, the city's population was 149,058. Pomona is 30 miles (48 km) east of the Los Angeles area of Los Angeles County in the Pomona Valley, located at 34°3′39″N 117°45′21″W / 34.06083°N 117.75583°W / 34.06083; -117.75583 (34.060760, -117.755886). According to the United States Census Bureau, the city has a total area of 22.964 square miles (59.48 km2), over 99% of it land. Pomona is appro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$51,375 to $71,618
Pomona, California area prices
were up 3.2% from a year ago