Contact Center Scheduler jobs in Oakland, CA
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Home Care Scheduler
- Center for Elders' Independence
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Oakland, CA
FULL_TIME
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The Position: Under the direct supervision of the Home Care Supervisor, the Home Care Scheduler supports the Home Care team by maintaining an effective, flexible scheduling program; providing training and support for the Personal Care Attendants (PCAs) including assistance with orientation; consulting on complex cases; and developing and maintaining data to track ongoing quality improvement efforts in the Home Care department.The rate range for the Home Care Scheduler at Center For Elders Independence is $23.13 - $ 34.70/hr. Wages/salary are based on the market for the (title) position, as well as experience, skills, abilities and work historyDuties and Responsibilities:
- Prepare and maintain the schedule according to participant needs, Home Care Coordinator communications and ensures services provided/scheduled are in adherence to service plan received by the Home Care Coorindator or relevant IDT member. Determine best schedule for participant based on location, language and PCA availability. Communicate changes and scheduling issues with the Transportation department, Home Care Coordinators, participants, families and other staff.
- Report pertinent participant events, missed visits, or “No Contacts” to assigned Home Care Coordinator and direct supervisor.
- Cancel Home Care scheduled for participant who is going into a SNF, RCFE, or who is admitted to a hospital in a timely manner. Ensure Home Care will be ready with staff in place for care when participant returns home.
- Assess home care staffing needs and report to your supervisor and Director of In Home Services.
- Ensure electronic service plans are accurate, current and available in, and match between home care department and CEI’s Electronic Medical Record (EMR) systems.
- Communicate personal care and chore service schedules to home care coordinators and other staff, participants and families as appropriate including changes to the schedule.
- Provide non-clinical orientation and support training of new hires and Home Care staff as assigned. Train staff in office procedures and related software used by the home care department.
- Follows all CEI Policies and Procedures and OSHA safety guidelines.
- Identify learning gaps and education needs of the home care team and make recommendations to address them at departmental meetings.
- Provide phone support to staff in the field; including trouble-shooting on assigned weekends.
- Run daily and monthly reports as required. (such as Home Care visits, “No Contacts”, cancellations, hours worked, etc.). Present results and relevant data to supervisor and / or Home Care Administration team.
- Calculate Home Care hours required for new and current participants.
- Participates in the agencies quality assurance performance improvement program (QAPI) and any audit or compliance related requirements as assigned.
- Complies with all agency training requirements.
- Works in collaboration with other Home Care Supervisors on projects and assignments as required.
- Maintains a courteous, helpful and professional attitude on the job. Displays a willingness and ability to be responsive in a warm and caring manner to all customer groups.
- Performs other duties as assigned in a positive and helpful manner.
Qualifications:- Must be available weekends and evenings to work on-call.
- High school diploma or GED required.
- Certified Nursing Assistant certification preferred.
- Current Basic Life Support CPR card is required
- Strong computer software skills, including proficiency with Microsoft Office products (Word, Excel, etc.). Ability to master new software programs and databases.
- Two years previous experience in a scheduling or administrative capacity, preferably in health care environment preferred.
- Skilled in establishing and maintaining effective working relationships with participants, co-workers and all customers. Possesses good telephone/customer relations skills.
- Strong verbal and written communication skills.
- Exercises good judgment, discretion, initiative and flexibility.
- Able to plan, organize and meet deadlines, taking into account changing priorities.
- Able to work in multi-cultural and multi-disciplinary setting.
- Demonstrated ability to work independently with minimum supervision.
- Minimum 1 (one) year of experience working with frail, low income elderly is preferred.
- Ability to work independently with minimal supervision and as part of a multidisciplinary team is required.
- Bilingual is preferred but not required. Proficient with oral and written English is required.
The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management. - 3 Days Ago
Scheduler
- falcknc
-
Alameda, CA
FULL_TIME
- Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Oregon, and Colorado. Falck has been operating in the US sin...
- 14 Days Ago
Scheduler
- Overaa Construction
-
Richmond, CA
FULL_TIME
- Job Description: GENERAL SUMMARY OF DUTIES: Overaa is a leading Bay Area general contractor specializing in a variety of market sectors including commercial, education, life science, municipal infrast...
- 8 Days Ago
Scheduler
- Falck Northern California
-
Alameda, CA
FULL_TIME
- Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Oregon, and Colorado. Falck has been operating in the US sin...
- 10 Days Ago
Project Scheduler
- Cordoba Corporation
-
Oakland, CA
FULL_TIME
- Overview Project Scheduler - Transportation Cordoba Corporation is seeking a Scheduler (title and salary commensurate with experience and abilities) to work on a general engineering services contract ...
- 15 Days Ago
Surgery Scheduler
- BASS MEDICAL GROUP
-
Walnut Creek, CA
FULL_TIME
- DescriptionWe are looking for a new team member to join us in our Walnut Creek Office. If you are energetic, compassionate, possess a strong work ethic and are able to multi task we would like to hear...
- 5 Days Ago
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0 Contact Center Scheduler jobs found in Oakland, CA area
Scheduler -Pipelines
- 77 Consultants
-
Livermore, CA
- Job Description Job Description The company is seeking a Civil Engineering Scheduler for Water, Storm Drain Pipelines, P...
- 4/23/2024 12:00:00 AM
Scheduler
- Rolbay T/A Linesight
-
San Francisco, CA
- Overview: As a Scheduler, you will work with highly experienced, culturally diverse, and passionate teams nurturing a st...
- 4/23/2024 12:00:00 AM
MRI Scheduler - 225341
- Medix
-
Walnut Creek, CA
- Medix Staffing Agency is hiring an MRI Scheduler for a reputable Medical Group in the Walnut Creek, CA area. Duties: Han...
- 4/23/2024 12:00:00 AM
Authorization Coordinator and Surgery Scheduler
- The Buncke Medical Clinic
-
San Francisco, CA
- Job Description Job Description This is *not* a remote position. POSITION SUMMARY: Position is responsible for obtaining...
- 4/22/2024 12:00:00 AM
MRI Scheduler - 225341
- Medix™
-
Walnut Creek, CA
- Medix Staffing Agency is hiring an MRI Scheduler for a reputable Medical Group in the Walnut Creek, CA area. Duties: Han...
- 4/21/2024 12:00:00 AM
Scheduler/Claims Analyst
- Ghirardelli Associates
-
- At Ghirardelli Associates we take pride in the accomplishments of our Associates and the environment that we foster. As ...
- 4/19/2024 12:00:00 AM
Scheduler - Biologist
- 347 Group, Inc.
-
San Francisco, CA
- Job Description Job Description We have an immediate opportunity for a Biological Scheduler. This position requires a se...
- 4/19/2024 12:00:00 AM
Flexible Schedule In Home Caregiver
- HCAOA
-
Palo Alto, CA
- Voted 2022 Best of Home Care: Employer of Choice and Provider of Choice Compensation: $256 a day Hours: Choose your pref...
- 4/19/2024 12:00:00 AM
About Oakland, California
Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.)
The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water.
Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$56,596 to $78,887
Oakland, California area prices
were up 4.5% from a year ago
were up 4.5% from a year ago