Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
1 - Full-Time Successful candidate must have solid experience & advanced knowledge of : Minimum of high school diploma or GED equivalent.
Basic Computer skills with Electronic Medical / Health Records (EMR) experience a definite plus. Previous phone experience a plus.
Bilingual Spanish preferred. Successful candidate must be able to perform primary functions of position : Answer and direct incoming phone calls and use overhead paging system.
Access Practice Management System to inform patients of appointment information. Formulate phone notes from patient calls in EMR.
These functions are not all inclusive SCHC is an Equal Opportunity Employer committed to providing an environment of opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.
SCHC participates in E-Verify. Pre-employment drug screen, background check, and review of required immunizations including COVID vaccination are required.
Exemptions may be granted for religious or medical accommodations.recblid sg55xfez8uep1jf6tp3ppt2no5garp
Last updated : 2024-05-04
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