Contact Center Scheduler jobs in New Iberia, LA

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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SCHEDULER - HOMECARE
  • All Ways Caring HomeCare
  • OPELOUSAS, LA FULL_TIME
  • Our Company

    All Ways Caring HomeCare

    Overview

    **Must be open to working for a client when not staffed (On Call). Valid Driver's License, passing MVR is a must.**

    Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today!

    External Job Description

    The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. TheScheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist inproblem solving to strive for optimum outcomes.

    • Coordinates In-Home support services between DSPs and persons served
    • Participate in staff meetings with Branch Manager and other staff
    • Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and anysituation that may require disciplinary action of staff
    • Ensures DSPs complete all required training
    • Assists with providing training as necessary
    • Assigns DSPs to schedules and appointments in a timely manner
    • Monitors attendance and punctuality of DSPs for service appointments
    • Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance
    • Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care
    • Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with stateand federal licensing laws & regulations
    • Ensures submission of proper timekeeping and paperwork
    • Other duties as assigned

    Qualifications

    • Excellent customer service, communication, and problem solving skills
    • Must be able to function well under pressure, make decisions quickly and manage confidential information
    • High School Diploma
    • Valid driver's license and insurance
    • Two or more years of general office and computer experience
    • Solid experience working with the public, presenting a friendly, professional appearance while interacting with people

    About our Line of Business

    All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer’s/dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.

    Additional Job Information

    **Must be open to working for a client when not staffed. Valid Driver's License, passing MVR is a must.**

    Salary Range

    USD $15.00 - $18.00 / Hour
  • 22 Days Ago

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Centralized Scheduler
  • Opelousas General Health System
  • Opelousas, LA OTHER
  • On call (PRN) position available to fill in as needed. This position is responsible to operate a well organized, courteous, and efficient centralized scheduling department. Essential duties include: M...
  • 7 Days Ago

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Planner/Scheduler
  • Brown & Root
  • Krotz Springs, LA FULL_TIME
  • Qualifications/Competencies/Experience: Typically is a college/university graduate or has equivalent experience. Develops competence in own area by performing routine work. Has basic knowledge of theo...
  • 7 Days Ago

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P6 Scheduler
  • CS Professional Employment LLC
  • Lafayette, LA FULL_TIME
  • CS Professional has been tasked by our client to urgently hire a long-term contract Project Scheduler. The project is located in Southcentral Louisiana. Duties & responsibilities: Developing resource ...
  • 1 Month Ago

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Client Scheduler - Remote
  • OverHill & UnderHill
  • Lafayette, LA FULL_TIME
  • Over Hill & Under Hill is seeking Remote Employees to fill Client scheduler positions. A Client Scheduler is responsible for engaging with customers Their duties include answering phone calls, texts o...
  • 23 Days Ago

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Check-In/Check-Out Scheduler
  • Acadiana Women's Health Group
  • Lafayette, LA FULL_TIME
  • The responsibilities of this position include checking patients in and out, collecting patient balances at checkout, communicating with patients, scheduling appointments and answering the phone. Candi...
  • 2 Days Ago

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0 Contact Center Scheduler jobs found in New Iberia, LA area

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P6 Scheduler
  • CS Professional Employment LLC
  • Lafayette, LA
  • CS Professional has been tasked by our client to urgently hire a long-term contract Project Scheduler. The project is lo...
  • 3/28/2024 12:00:00 AM

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Drive with Lyft - Earn on Your Own Schedule
  • Lyft
  • Lafayette, LA
  • Earn $2,000 in Lafayette when you give 170 rides in 30 days. New drivers only. Terms apply. What is Lyft? Lyft is a flex...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Lafayette, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Breaux Bridge, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Abbeville, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Project Support Administrative Assistant - Work From Home>
  • FEFA
  • New Iberia, LA
  • [Office Assistant / Fully Remote] - Anywhere in U.S. / Competitive salary / Medical benefits / PTO - As a Project Suppor...
  • 3/24/2024 12:00:00 AM

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Receptionist
  • H&R Block, Inc.
  • Youngsville, LA
  • What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Ma...
  • 3/24/2024 12:00:00 AM

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Receptionist
  • H&R Block, Inc.
  • Plaquemine, LA
  • What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Ma...
  • 3/24/2024 12:00:00 AM

New Iberia (Spanish: Nueva Iberia, French: La Nouvelle-Ibérie) is the largest city in and the parish seat of Iberia Parish, Louisiana, United States. It is located 21 miles (34 kilometers) southeast of Lafayette. In 1900, 6,815 people lived in New Iberia; in 1910, 7,499; and in 1940, 13,747. The population was 32,623 at the 2000 census and 30,617 in 2010, a decrease of 2,006, or 6.2 percent, over the previous decade. New Iberia is a part of the Lafayette, Louisiana Metropolitan Statistical Area. New Iberia is located at 30°0′13″N 91°49′6″W / 30.00361°N 91.81833°W / 30.00361; -91.81833 (30.0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$41,922 to $58,441
New Iberia, Louisiana area prices
were up 1.2% from a year ago