Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Contact Center Representative (Bilingual)
Location: 114th & Dodge
Pay Rate: $18.70 - $20.00 per hour based upon prior experience.
Hours: Monday through Friday 9:30 AM to 6:00 PM and rotating Saturday's from 8:45AM to 1:15PM.
We Bank on YOUR Future
Joining Centris Federal Credit Union comes with some amazing perks to support you in your professional and personal journey.
A day in the life of a Centris Federal Credit Union Contact Center Representative can look like:
Come find out what the Centris Culture is all about! The first step in your new journey starts now! Apply today for full job details and requirements.