Contact Center Scheduler jobs in Monterey, CA

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  Serve as a test scheduler in the control, preparation, and development of high-stakes foreign language test schedules for resident and non-resident service members and employees of selected U.S. government agencies
  
• Coordinate with testing personnel, DLI division field TCOs, and language testing contractors to ensure logistics are in place for testing
  
• Prepare and submit administrative reports, documents, and updates to management and staff
  
• Forecast testing requirements by monitoring all future class schedules to ensure adequate space and personnel are available to administer the required tests within the mandated timelines
  
• Utilize automated systems to provide administrative support duties such as formatting documents
  
• Advise requestors on the availability of different language tests and testing criteria
  
• Schedulers also may be required to assist in OPI Facilitation as needed
  
• Schedulers can assist with Test Administration at the request of the Government
  
• In addition to any other requirements set forth by Program Manager and Leadership

Requirements

• Must be able to pass a DoD background check and obtain a security clearance
  
• Must have excellent customer service and verbal communication skills
  
• Must have excellent attention to detail
  
• Possess at minimum, a high school diploma or equivalent
  
• Prior experience with military language testing programs is a huge plus
  
• Understanding and experience with military terminology, office procedures, and language is preferred
  
• Computer Applications Experience such as Microsoft Excel, Outlook, PowerPoint, and Word are required
  
• Must pass all specialized training and obtain a Defense Foreign Language Test Certification