Contact Center Scheduler jobs in Mississippi
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Contact Center Representative
- Jackson Hewitt - 1689
-
Brandon, MS
FULL_TIME
-
At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.What you’ll do here:The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
- Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you’ll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Temporary Hurricane Contact Center Agent
- MCI Jobs
-
Mississippi, MS
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 11 Days Ago
Temporary Hurricane Contact Center Agent
- MCI Military Recruitment
-
Mississippi, MS
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 11 Days Ago
Temporary Hurricane Contact Center Agent
- MCI Careers
-
Mississippi, MS
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 12 Days Ago
Customer Contact Center Assistant II
- LexisNexis Risk Solutions
-
Mississippi, MS
FULL_TIME
- Customer Contact Center Coordinator (Onsite) LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and ...
- 19 Days Ago
Scheduler- 9:30am-6pm
- North Mississippi Medical Center System
-
Tupelo, MS
FULL_TIME
- TupeloCENTRAL SCHEDULINGFull Time - DayPosting DescriptionAt North Mississippi Health Services, our mission is to continuously improve the health of the people of our region. Our vision is to provi...
- 1 Month Ago
Contact Center Scheduler jobs at Popular Companies
Schedule Analyst
- NINE 30 CONSULTING
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/18/2024 12:00:00 AM
Scheduling Analyst L4 SME
- Galapagos Federal Systems Llc
-
Colorado Springs, CO
- Job Title: Scheduling Analyst L4 SME -4446 Job Location: Colorado Springs, CO 80919 Job Salary: $180,000 - $210,000 Job ...
- 4/18/2024 12:00:00 AM
Schedule Analyst (St. Mary's, MD)
- NINE 30 CONSULTING
-
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/18/2024 12:00:00 AM
Schedule Analyst
- Winstead Management Group
-
Cincinnati, OH
- Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
- 4/16/2024 12:00:00 AM
Schedule Analyst
- Nine 30 Consulting
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/16/2024 12:00:00 AM
Enterprise Scheduling Analyst (Mainframe/CA Workload)
- Net2source Inc.
-
Charlotte, NC
- Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
- 4/16/2024 12:00:00 AM
Routing & Scheduling Analyst, Outbound Transportation
- Rite Aid Corporation
-
- **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
- 4/15/2024 12:00:00 AM
Scheduling Analyst I/ II/ Sr
- Boardwalk Pipeline Partners
-
Owensboro, KY
- Scheduling Analyst I/ II/ Sr Owensboro, KY, USA Req #1221 Monday, March 11, 2024 *To access Dayforce at its best, log in...
- 4/14/2024 12:00:00 AM
About Mississippi
Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas.
In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake.
Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$41,380 to $57,678