Contact Center Scheduler jobs in Massachusetts
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Scheduler
- Elaine Center at Hadley
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Hadley, MA
FULL_TIME
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POSITION SUMMARY: Assist the Senior Scheduling Coordinator/Manager to maintain a professional environment to internal and external customers through correlation of customer needs, internal supervisor and continuous communications to internal staff, customers and Manager. RESPONSIBILITIES/ACCOUNTABILITIES: 1. Receive calls from nursing center managers or designees and assists in filling requests for centers staffing needs. Prioritize requests based on urgency. Take messages and provide information promptly, courteously and accurately in accordance with established policies and procedures. 2. Accurately records field per diem employee availability and coordinates employee availability with staffing requests. 3. Utilizes primarily per diem staff to fill shifts. Proceed with affiliate vendors staffing requests. With the agreement of the requesting center, contracts with per diem and affiliate vendor's staff. 4. Keep communication open with facilities to maintain good customer service (ie. Attaining updated needs, status of needs, ect). 5. Notifies the client if the employee is not available as originally scheduled, or if the request cannot be filled. Work with the client to make alternate arrangements. 6. Maintains database of personnel's current name, address, telephone number, job title, work status, normally assigned work area and other pertinent information. Keeps list of on-call and alternate personnel current. 7. Monitors supplemental staff performance and notifies manager or designee accordingly. 8. Participates in on-call coordination to include but not be limited to receiving and entering data and acting as back-up to on-call. 9. Assists with projects as needed. 10. Visit centers as applicable to maintain customer relations. 11. Perform other related duties as requested. 12. Puts Customer Service First: Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights. 13. Performs other duties as requested.
SSS1
Qualifications: SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Experience with staffing preferred.2. High school diploma.3. This position requires that the employee is able to read, write, speak and understand the spoken English language to ensure the safety and wellbeing of our patients and visitors at the work site when responding to their medical and physical needs.4. Must provide verification of TST (tuberculin skin test) as required by state law and in accordance with Company policy. TSTs will be administered at the work site if required. 5.To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors.
Position Type: Full Time
Requisition Number: 432531
Pay Target:
High School Degree Required - 8 Days Ago
Registered Nurse - Contact Center (FT)
- East Boston Neighborhood Health Center
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Revere, MA
FULL_TIME
- Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
- 14 Days Ago
Supervisor, Contact Center
- Massachusetts General Hospital(MGH)
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Somerville, MA
FULL_TIME
- Supervisor, Contact Center - (3284067) General Summary Are you interested in helping Mass General advance its mission to provide best-in-class patient-centered care? Do you enjoy a fast-paced environm...
- 19 Days Ago
Associate Director, Contact Center
- Archipelago Strategies Group (ASG)
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Lawrence, MA
FULL_TIME
- Type: Full-time Classification: Exempt Reports to: SVP of Operations Location: Hybrid - Lawrence, MA The Associate Director, Contact Center focuses on leading the day-to-day operations and people mana...
- Just Posted
Contact Center Representative
- SCU Credit Union
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Sharon, MA
FULL_TIME
- DescriptionSCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities ...
- 10 Days Ago
Contact Center Representative
- UMassFive College Federal Credit Union
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Hadley, MA
FULL_TIME
- Position Summary: It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the C...
- 1 Month Ago
Contact Center Scheduler jobs at Popular Companies
Schedule Analyst
- NINE 30 CONSULTING
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Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/23/2024 12:00:00 AM
Scheduling Analyst L4 SME
- Galapagos Federal Systems Llc
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Colorado Springs, CO
- Job Title: Scheduling Analyst L4 SME -4446 Job Location: Colorado Springs, CO 80919 Job Salary: $180,000 - $210,000 Job ...
- 4/23/2024 12:00:00 AM
Senior Schedule Analyst
- Tecolote Research Inc.
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Bethesda, MD
- Tecolote Research, Inc. Senior Schedule Analyst Melbourne , Florida Apply Now A minimum seven (7) years of EVM experienc...
- 4/22/2024 12:00:00 AM
Program Planning and Scheduling Analyst
- Northrop Grumman
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Melbourne, FL
- Location: Melbourne, Florida, United States of AmericaClearance Type: SecretTelecommute: No- Teleworking not available f...
- 4/22/2024 12:00:00 AM
Schedule Analyst
- Winstead Management Group
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Cincinnati, OH
- Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
- 4/21/2024 12:00:00 AM
Schedule Analyst
- Nine 30 Consulting
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Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 4/21/2024 12:00:00 AM
Master Scheduler/Schedule Analyst
- Sciolex Corporation
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Chantilly, VA
- Overview: What do you get when you bring together a team of bright individuals and place them into an environment where ...
- 4/21/2024 12:00:00 AM
Routing & Scheduling Analyst, Outbound Transportation
- Rite Aid Corporation
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- **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
- 4/20/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$50,472 to $70,352