Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits
About the role
The Service Center Coordinator is responsible for receiving service requests, assigning, and dispatching work orders for the maintenance team accurately and in a timely fashion to ensure prompt response.
You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck
What you'll be doing
Typical Physical Demands: Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.
Who we're looking for:
Pay: $25- $28/hr
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
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0 Contact Center Scheduler jobs found in Lompoc, CA area