Contact Center Scheduler jobs in Lafayette, IN
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Scheduler
- Raphael Health Center
-
Indianapolis, IN
FULL_TIME
-
SchedulerRequired Education, Certification, Experience and Skill:
- High School diploma or equivalent.
- Demonstrated experience with Windows-based programs
- Exceptional verbal communication and customer service skills
- Knowledge of medical terminology
- Ability to prioritize, problem solve and multi-task.
- Two years work experience with medical practice or clinic administration.
- Dental billing and use of an electronic medical records system experience preferred.
- Bilingual in Spanish a plus.
Scope of Tasks & Responsibilities:- Schedule patient appointments.
- Ensure accuracy of daily schedules in coordination with Clinical Director and providers as appropriate.
- Accurately collect patient information necessary for appointment scheduling including the verification of patient insurance eligibility and entry of patient insurance.
- Answer telephones, take messages, and direct telephone calls as appropriate.
- Collect data updates and enter into system
- Schedule appointments with Financial Counselor
- Provide back up to the Dental and Medical Patient Assistants when required
- Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
- Attend regularly scheduled staff meetings.
- Maintain neat and orderly work area.
- Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
- Treat patients, visitors and coworkers with respect and dignity.
- Provide coverage for absent team members.
- Other duties as assigned including, but not limited to, medical records.
Supervision:- No supervisory responsibility
Requirements:
The physical, mental and environmental conditions for Scope of Work Responsibilities are specified by the use of F for frequently, O for occasionally, and N for not at all.PHYSICALOn the job the employee must:
(O) Bend (F) Sit
(O) Squat (F) Stand
(O) Crawl (F) Walk
(O) Climb (O) Push/Pull
(O) Kneel (F) Handle objects/manual dexterity
(O) Reach above shoulders (F) Fine finger movement
Must carry/lift loads of:
(F) Light, up to 25 lbs (O) Moderate, 25 – 50 lbs (O) Heavy, over 50 lbsMENTALOn the job the employee must be able to:
(F) Read and comprehend
(F) Write
(F) Perform calculations
(F) Communicate orally
(F) Reason and analyzeENVIRONMENTALOn the job the employee:
(O) Is exposed to blood body fluids and infectious waste
(O) Is exposed to excessive noise
(N) Is around heavy machinery
(O) Is exposed to marked changes in temperature and/or humidity
(O) Is exposed to dust, fumes, gases, radiation, microwave
(N) Drives motorized equipment
(O) Works in confined quarters
- 3 Days Ago
Contact Center Representative - Bilingual
- Financial Center First Credit Union
-
Indianapolis, IN
FULL_TIME
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
- 10 Days Ago
Contact Center Representative - Full-Time
- Financial Center First Credit Union
-
Indianapolis, IN
FULL_TIME
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
- 1 Month Ago
Contact Center Representative
- AAA Hoosier Motor Club
-
Indianapolis, IN
OTHER
- Job Details Job Location: College Park - 8751 Wesleyan Road - Indianapolis, IN Salary Range: Undisclosed DescriptionABOUT AAA HOOSIER MOTOR CLUB: Since 1902, AAA Hoosier Motor Club, headquartered in I...
- 22 Days Ago
Contact Center Support Expert
- Insite Managed Solutions
-
Indianapolis, IN
FULL_TIME
- *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Type: Full-time, In-Office 7820 Innovation...
- 1 Day Ago
Team Lead Contact Center
- Versiti, Inc.
-
Indianapolis, IN
FULL_TIME
- OverviewVersiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute,...
- 14 Days Ago
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0 Contact Center Scheduler jobs found in Lafayette, IN area
Production Scheduler
- Adecco Staffing, USA
-
Lafayette, IN
- Adecco is seeking a highly organized and detail-oriented individual to join the team of a leading Manufacturer in Lafaye...
- 4/26/2024 12:00:00 AM
Master Scheduler
- Jordan Manufacturing
-
Monticello, IN
- Job Title: Global Master Scheduler Jordan Manufacturing Company has been creating innovative outdoor products and provid...
- 4/25/2024 12:00:00 AM
Family Nurse Practitioner - Flexible Schedules
- Hiring Now!
-
Lafayette, IN
- Posting Title: Family Nurse Practitioner Overview: Fast Pace Health strives to provide a best in class patient experienc...
- 4/25/2024 12:00:00 AM
RDH (Registered Dental Hygienist)- Make your Own Schedule and Choose Your Pay
- GoTu
-
Lafayette, IN
- Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
- 4/25/2024 12:00:00 AM
Scheduler - New Construction
- Lexicon, Inc
-
Crawfordsville, IN
- Are you ready to start "Building America"? At Lexicon, we're seeking a skilled Scheduler to join our team and be a part ...
- 4/24/2024 12:00:00 AM
CDL-A Lease Purchase Driver - Set Your Own Schedule + 99% No-Touch
- Panther Premium Logistics
-
West Lafayette, IN
- Panther Premium Logistics is now hiring CDL-A Lease Purchase Drivers Set Your Own Schedule - 99% No-Touch Freight - Week...
- 4/24/2024 12:00:00 AM
AWS (Alternate Work Schedule)- LVL 3 MACHINIST TECHNICIAN 1st & 3rd Shift- LAFAYETTE, IN
- Caterpillar
-
Lafayette, IN
- Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'r...
- 4/24/2024 12:00:00 AM
Master Scheduler
- Jordan Manufacturing
-
Monticello, IN
- Job Title: Global Master Scheduler Jordan Manufacturing Company has been creating innovative outdoor products and provid...
- 4/23/2024 12:00:00 AM
About Lafayette, Indiana
Lafayette (/ˌlɑːfiːˈɛt, ˌlæf-/ LAH-fee-ET, LAF-ee-ET) is a city in and the county seat of Tippecanoe County, Indiana, United States, located 63 miles (101 km) northwest of Indianapolis and 105 miles (169 km) southeast of Chicago. West Lafayette, on the other side of the Wabash River, is home to Purdue University, which contributes significantly to both communities. Together, Lafayette and West Lafayette form the core of the Lafayette, Indiana Metropolitan Statistical Area.
According to the 2010 United States Census, the population of Lafayette was 67,140, roughly a 19% increase from 56,397 in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,859 to $62,528
Lafayette, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago