Contact Center Scheduler jobs in Iowa

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • CDS Global
  • Harlan, IA FULL_TIME
  • SUMMARY

    Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation.

    Obtains job experience, working knowledge, and understanding of the CDS Global Contact Center Team processes and functions through the internship.

    ESSENTIAL FUNCTIONS

    • Maintains confidentiality of CDS Global and its clients’ proprietary information.
    • Provides assistance to the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation.
    • Updates internal communication and training platforms.
    • Updates and creates training documentation. Creates a review process for client updates in a system migration.
    • Locates recorded calls, review, and assign a score in a written synopsis.
    • Reviews newly created training courses for completeness, alignment with existing help screens, assessment tools and courses.
    • Documents department procedures.
    • Researches and implements a new ticketing system.
    • Completes assigned CDS Global training.
    • Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
    • Obtains job experience, working knowledge, and understanding of CDS Global Contact Center Team processes and functions through the internship.
    • Continually learns, studies, and applies new information.
    • Interacts cooperatively and professionally with all levels of employees, vendors and / or clients in a team-oriented environment.
    • Assumes additional duties as required or requested.
    • Travels off-site when required or requested.
    • Adheres to CDS Global attendance policies.
    • Follows all CDS Global ergonomic and safety policies.

    EDUCATION AND / OR CERTIFICATION, SKILLS AND LICENSING

    • Current and ongoing enrollment in an accredited college and / or university while working toward completion of Bachelor's Degree in business or related degree.
    • Must be at Junior standing (or equivalent) and minimum overall . of 3.0.
    • Good verbal and written communication skills.
    • Active listening skills.
    • Note taking skills.
    • Organization skills.
    • Interpersonal relationships skills.
    • Demonstrated initiative / follow through with assigned tasks to meet deadlines.

    POSITION TYPE

    Temporary Internship.

    WORK LOCATION

    The intern will have the opportunity to work from home or other approved remote work location on Monday and Friday as business needs allow.

    The intern must work at a CDS Global location in Boone, Des Moines or Harlan on Tuesday, Wednesday, and Thursday.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

    Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success.

    We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.

    Pre-employment background check(s) conducted on qualified candidates.

    Post-offer, pre-employment drug / health screening(s) required for some positions.

    EOE, including disability / vets

    LI-Hybrid

    Last updated : 2024-02-23

  • 1 Month Ago

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Contact center
  • Hearst
  • Boone, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Contact center
  • CDS Global
  • Boone, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Contact center
  • Hearst
  • Harlan, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Telecommunication Sales - Call Center
  • Infinity Contact Inc
  • Rapids, IA FULL_TIME
  • Pay: $18 / Hour commissionShift: Monday through Friday 8:00 am - 4:30 pm CDTInfinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fu...
  • 1 Month Ago

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Contact Center Representative
  • Greater Iowa Credit Union
  • Des Moines, IA FULL_TIME
  • Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transac...
  • 18 Days Ago

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Planning and Scheduling Analyst 3
  • Northrop Grumman
  • Clearfield, UT
  • At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's l...
  • 3/28/2024 12:00:00 AM

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UKG Scheduling Analyst
  • Vaco
  • Brentwood, TN
  • Our client located in Brentwood, TN is seeking a UKG (Kronos) Scheduling Analyst to join their team. This is an excellen...
  • 3/27/2024 12:00:00 AM

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Schedule Analyst
  • Winstead Management Group
  • Cincinnati, OH
  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
  • 3/27/2024 12:00:00 AM

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Routing & Scheduling Analyst, Outbound Transportation
  • Rite Aid Corporation
  • **Routing & Scheduling Analyst, Outbound Transportation** CAROUSEL_PARAGRAPH * Liverpool, New York * Corporate - Supply ...
  • 3/26/2024 12:00:00 AM

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Cost Schedule Analyst
  • Take2 Consulting, LLC
  • Chantilly, VA
  • Senior Schedule Analyst Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our wo...
  • 3/25/2024 12:00:00 AM

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Cost Schedule Analyst
  • APR Consulting
  • Sterling, VA
  • An aerospace client is looking for a Program Cost Schedule Control Analyst who sets up a cost control system, monitors a...
  • 3/25/2024 12:00:00 AM

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Scheduler/Office Coordinator
  • Senior Helpers Mooresville
  • Mooresville, NC
  • Urgently Hiring: Senior Helpers Office Coordinator Reports To: Director Of Operations Objective: To perform a leadership...
  • 3/25/2024 12:00:00 AM

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Project Scheduling Analyst IV
  • TriVector
  • Huntsville, AL
  • Job Description Job Description TriVector Services, Inc. provides quality aerospace engineering solutions to complex pro...
  • 3/24/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,261 to $61,701