Contact Center Scheduler jobs in Houma, LA

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

E
Scheduler
  • Entergy
  • Orleans, LA FULL_TIME
  • JOB SUMMARY / PURPOSE

    Responsible for managing exceptions associated with the schedule that Click generates for simple projects, which can include short- and long-cylce work.

    • Manages the exceptions associated with the schedule that Click generates.
    • Works with supervisors to resolve schedule issues and ensure priority work is scheduled. Monitors radio, phone, and system messages to communicate schedule adjustments to field personnel.
    • Dispatches work after the start of the day (after field employees have left the yard in the morning), using Click software, including adjusting crews as necessary after initial dispatching.
    • Contacts customers as needed to resolve access issues. Makes customer contact to resolve customer issues / complaints as needed.
    • Identifies schedule deficiencies, analyzes alternatives, and recommends solutions to schedule conflicts. Works with affected parties to ensure that conflicts are resolved and / or mitigated.
    • Interfaces with internal groups such as Project Management and Construction, Major Accounts, and Gas Dispatch Center for planned outages and resource coordination.

    Adjusts schedules based on feedback.

    Serves as a member of the Incident Response Team.

    MINIMUM REQUIREMENTS

    Minimum experience required of the position

    0-4 years

    Desired qualifications :

    • Resource dispatching experience
    • Knowledge of computers and basic Microsoft applications
    • Ability to multi task (very busy switching between monitoring Click Schedule and the radio / phone)
    • Good verbal and written communication skills

    Minimum knowledge, skills and abilities required of the position

    Ability to manage multiple responsibilities and deliverables in a fast-paced environment. Ability to work with multiple levels of the organizational structure.

    Strong verbal and written communications skills. Excellent organizational and analytical skills. Experience / training in scheduling resources or maintenance and construction practices.

    Working Conditions

    Must be available for 24 hour call out and extended hours as necessary. Ability to lift 100 lbs. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

    Exempt employees may not be paid overtime associated with such duties.

    As a safety sensitive position, compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations, including but not limited to pre-employment drug testing and background screening.

    LI-DNP

    Primary Location : Louisiana-New Orleans Louisiana : New Orleans

    Job Function : Skilled / Craft

    FLSA Status : Nonexempt

    Relocation Option : No Relocation Offered

    Union description / code : NON BARGAINING UNIT

    Number of Openings : 1

    Req ID : 114187

    Travel Percentage : Up to 25%

    An Equal Opportunity Employer, Minority / Female / Disability / Vets. Please click to view the EEO page, or see statements below.

    EEO Statement : The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

    The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

    This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

    Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

    Accessibility : Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.

    If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for.

    Employee Services will contact you regarding your request.

    Additional Responsibilities : As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

    Exempt employees may not be paid overtime associated with such duties.

    Entergy Pay Transparency Policy Statement : The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Companys legal duty to furnish information.

    41 CFR 60-1.35(c). and .

    Pay Transparency Notice :

    WORKING CONDITIONS :

    As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

    Exempt employees may not be paid overtime associated with such duties.

    Last updated : 2024-03-05

  • 20 Days Ago

P
Scheduler
  • PAMF-Palo Alto Medical Foundation ALD
  • Metairie, LA FULL_TIME
  • Position Overview : Performs general registration duties by interviewing patients or their representatives. Enters accurate information onto appropriate forms and computer system. Collects appropriate...
  • 3 Days Ago

F
Scheduler
  • Feyer&Associates
  • Abita Springs, LA FULL_TIME
  • Job Description : Position Type : Remote Age Requirement : 18 years or older Eligibility : Must be authorized to work in the USA, Australia, Mexico, or Colombia Experience : No prior experience requir...
  • 25 Days Ago

C
Scheduler
  • Catholic Charities Archdiocese of New Orleans
  • Orleans, LA FULL_TIME
  • Job Summary: As a Program of All-inclusive Care for the Elderly (PACE) Scheduler, you will play a crucial role in ensuring the smooth and efficient coordination of participant appointments. Your atten...
  • 1 Month Ago

I
Dispatcher/ Business Contact
  • InCharge Logistics
  • Covington, LA FULL_TIME
  • InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Covington, LA!Previous supervisor and delivery driving experience required....
  • 2 Days Ago

E
Contact Lens Associate
  • Eye Care Associates
  • Metairie, LA FULL_TIME
  • Company Overview Eyecare Associates has been caring for families in the New Orleans community for over 40 years. Our doctors’ experience and commitment to their patients’ comprehensive eye care needs,...
  • 17 Days Ago

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0 Contact Center Scheduler jobs found in Houma, LA area

F
Planner Scheduler
  • Flexicrew Technical Services (FTS)
  • Kenner, LA
  • Job Description Job Description Production Planner/Scheduler Overview: Kenner, LA: Flexicrew Technical Services (FTS) is...
  • 3/27/2024 12:00:00 AM

M
Vehicle Fleet Manager
  • Morrisonenergy
  • Houma, LA
  • **Vehicle Fleet Manager** The basic function of the Vehicle Fleet Manager performs many tasks to ensure all drivers are ...
  • 3/27/2024 12:00:00 AM

H
Receptionist
  • H&R Block, Inc.
  • Luling, LA
  • What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Ma...
  • 3/27/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Houma, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Thibodaux, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

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FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Harvey, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

B
FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Kenner, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

B
FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Westwego, LA
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

Houma (/ˈhoʊmə/ HOH-mə) is the largest city in the parish seat of Terrebonne Parish, Louisiana, United States and the largest principal city of the Houma–Bayou Cane–Thibodaux Metropolitan Statistical Area. The city's powers of government have been absorbed by the parish, which is now run by the Terrebonne Parish Consolidated Government. The population was 33,727 at the 2010 census, an increase of 1,334 over the 2000 tabulation of 32,393. Many unincorporated areas are adjacent to the city of Houma. The largest, Bayou Cane, is an urbanized area commonly referred to by locals as being part of Hou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,910 to $62,606
Houma, Louisiana area prices
were up 1.2% from a year ago