Contact Center Scheduler jobs in Greenwood, IN

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

R
Scheduler
  • Raphael Health Center
  • Indianapolis, IN FULL_TIME
  • Scheduler
    Required Education, Certification, Experience and Skill:
    • High School diploma or equivalent.
    • Demonstrated experience with Windows-based programs
    • Exceptional verbal communication and customer service skills
    • Knowledge of medical terminology
    • Ability to prioritize, problem solve and multi-task.
    • Two years work experience with medical practice or clinic administration.
    • Dental  billing and use of an electronic medical records system experience preferred.
    • Bilingual in Spanish a plus.
    Scope of Tasks & Responsibilities:
    • Schedule patient appointments.
    • Ensure accuracy of daily schedules in coordination with Clinical Director and providers as appropriate.
    • Accurately collect patient information necessary for appointment scheduling including the verification of patient insurance eligibility and entry of patient insurance.
    • Answer telephones, take messages, and direct telephone calls as appropriate.
    • Collect data updates and enter into system
    • Schedule appointments with Financial Counselor
    • Provide back up to the Dental and Medical Patient Assistants when required
    • Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
    • Attend regularly scheduled staff meetings.
    • Maintain neat and orderly work area.
    • Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
    • Treat patients, visitors and coworkers with respect and dignity.
    • Provide coverage for absent team members.
    • Other duties as assigned including, but not limited to, medical records.
    Supervision:
    • No supervisory responsibility
    Requirements:
    The physical, mental and environmental conditions for Scope of Work Responsibilities are specified by the use of F for frequently, O for occasionally, and N for not at all.
    PHYSICAL
    On the job the employee must:
    (O) Bend (F) Sit
    (O) Squat (F) Stand
    (O) Crawl (F) Walk
    (O) Climb (O) Push/Pull
    (O) Kneel (F) Handle objects/manual dexterity
    (O) Reach above shoulders (F) Fine finger movement
    Must carry/lift loads of:
    (F) Light, up to 25 lbs (O) Moderate, 25 – 50 lbs (O) Heavy, over 50 lbs
    MENTAL
    On the job the employee must be able to:
    (F) Read and comprehend
    (F) Write
    (F) Perform calculations
    (F) Communicate orally
    (F) Reason and analyze
    ENVIRONMENTAL
    On the job the employee:
    (O) Is exposed to blood body fluids and infectious waste
    (O) Is exposed to excessive noise
    (N) Is around heavy machinery
    (O) Is exposed to marked changes in temperature and/or humidity
    (O) Is exposed to dust, fumes, gases, radiation, microwave
    (N) Drives motorized equipment
    (O) Works in confined quarters

  • 2 Days Ago

B
Scheduler
  • Brandywine Care Center
  • Greenfield, IN FULL_TIME
  • We rely on and trust our Staffing Scheduler to prepare and organize work schedules for employees ensuring that the required / appropriate number of personnel or staff are on duty in every given work p...
  • 1 Month Ago

F
Contact Center Representative - Bilingual
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 1 Month Ago

F
Contact Center Representative
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 1 Month Ago

F
Contact Center Representative - Full-Time
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 12 Days Ago

I
Contact Center Support Expert
  • Insite Managed Solutions
  • Indianapolis, IN FULL_TIME
  • *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Type: Full-time, In-Office 7820 Innovation...
  • 13 Days Ago

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0 Contact Center Scheduler jobs found in Greenwood, IN area

M
Scheduling Coordinator
  • Magnolia Health Systems
  • Columbus, IN
  • Company Overview Willow Crossing Health and Rehabilitation, an long term care in Columbus, IN, is committed to residents...
  • 3/28/2024 12:00:00 AM

D
Delivery Routing & Scheduling
  • Dealers Wholesale
  • Indianapolis, IN
  • **Delivery Routing & Scheduling** Indianapolis, IN **Job Description** The Shipping Coordinator/Scheduler is responsible...
  • 3/28/2024 12:00:00 AM

L
Scheduling Coordinator
  • Lunar Companies
  • Noblesville, IN
  • Summary At Lunar Companies the Scheduling Coordinator is responsible for efficiently managing and scheduling concrete or...
  • 3/27/2024 12:00:00 AM

C
Regional Planner/Scheduler
  • Cushman & Wakefield
  • Indianapolis, IN
  • Job Title Regional Planner/Scheduler Job Description Summary Job Description This role combines the responsibilities of ...
  • 3/27/2024 12:00:00 AM

A
Administrative Assistance/Scheduler
  • AMENITY HOME CARE INC
  • Indianapolis, IN
  • Job Description Job Description We are seeking an experienced and reliable Administrative Assistant/ scheduler/recruiter...
  • 3/27/2024 12:00:00 AM

N
Concierge - Flexible Schedule
  • New Perspective Senior Living
  • Carmel, IN
  • ** Concierge - Flexible Schedule** **Job Category****:** Operations **Requisition Number****:** CONCI004438 Showing 1 lo...
  • 3/27/2024 12:00:00 AM

G
Dental Hygienist - choose your schedule
  • GoTu
  • Indianapolis, IN
  • Pay Range: $40-$70/Hour By using the GoTu app, you can find local temporary and permanent opportunities and get peace of...
  • 3/26/2024 12:00:00 AM

B
FT Administrative Scheduling Coordinator - Work From Home>
  • Begreatsa
  • Greenwood, IN
  • [Administrative Assistant / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO -...
  • 3/26/2024 12:00:00 AM

Greenwood is a city in Johnson County, Indiana, United States. The population was 49,791 at the 2010 Census, and increased to 56,545 in the Census 2016 estimates. Greenwood is located between Indiana State Road 37 and Interstate 65. The city shares a border with Indianapolis and is the most populous suburb in the southern portion of the Indianapolis Metropolitan Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,982 to $62,707
Greenwood, Indiana area prices
were up 1.3% from a year ago