Scheduler
Required Education, Certification, Experience and Skill:
- High School diploma or equivalent.
- Demonstrated experience with Windows-based programs
- Exceptional verbal communication and customer service skills
- Knowledge of medical terminology
- Ability to prioritize, problem solve and multi-task.
- Two years work experience with medical practice or clinic administration.
- Dental billing and use of an electronic medical records system experience preferred.
- Bilingual in Spanish a plus.
Scope of Tasks & Responsibilities:
- Schedule patient appointments.
- Ensure accuracy of daily schedules in coordination with Clinical Director and providers as appropriate.
- Accurately collect patient information necessary for appointment scheduling including the verification of patient insurance eligibility and entry of patient insurance.
- Answer telephones, take messages, and direct telephone calls as appropriate.
- Collect data updates and enter into system
- Schedule appointments with Financial Counselor
- Provide back up to the Dental and Medical Patient Assistants when required
- Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
- Attend regularly scheduled staff meetings.
- Maintain neat and orderly work area.
- Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
- Treat patients, visitors and coworkers with respect and dignity.
- Provide coverage for absent team members.
- Other duties as assigned including, but not limited to, medical records.
Supervision:
- No supervisory responsibility
Requirements:
The physical, mental and environmental conditions for Scope of Work Responsibilities are specified by the use of F for frequently, O for occasionally, and N for not at all.
PHYSICAL
On the job the employee must:
(O) Bend (F) Sit
(O) Squat (F) Stand
(O) Crawl (F) Walk
(O) Climb (O) Push/Pull
(O) Kneel (F) Handle objects/manual dexterity
(O) Reach above shoulders (F) Fine finger movement
Must carry/lift loads of:
(F) Light, up to 25 lbs (O) Moderate, 25 – 50 lbs (O) Heavy, over 50 lbs
MENTAL
On the job the employee must be able to:
(F) Read and comprehend
(F) Write
(F) Perform calculations
(F) Communicate orally
(F) Reason and analyze
ENVIRONMENTAL
On the job the employee:
(O) Is exposed to blood body fluids and infectious waste
(O) Is exposed to excessive noise
(N) Is around heavy machinery
(O) Is exposed to marked changes in temperature and/or humidity
(O) Is exposed to dust, fumes, gases, radiation, microwave
(N) Drives motorized equipment
(O) Works in confined quarters