Contact Center Scheduler jobs in Grand Forks, ND

Rural Psychiatry Associates is currently recruiting for a Centralized Scheduler to join our team.

At Rural Psychiatry Associates it is our mission to bring skilled providers and quality care to people and locations that otherwise are unable to easily access mental health services. Rural Psychiatry Associates provides mental health care, in person and through the use of telemedicine, to patients of all ages through hospitals, clinics, schools and senior living facilities throughout North Dakota, Minnesota, Utah and Alaska. Be part of our growing clinic that is making a difference in Mental Health Care in rural and remote areas!

Rural Psychiatry Associates is currently recruiting a Centralized Scheduler to join our team in our Grand Forks office.

The Centralized Scheduler will be responsible for a number of clerical tasks including, but not limited to the following:

• Utilize a multi-phone line system to answer incoming phone calls and direct calls to appropriate staff or department;
• Make appointment reminder calls and reschedule appointments as needed;
• Utilize internal email and voicemail in order to relay messages to appropriate staff;
• Greet patients, visitors, vendors, mail carriers, delivery personnel, etc. in a prompt, friendly manner;
• Inquire about customer's needs, provide information and guidance as needed, and direct concerns appropriately;
• Distribute patient satisfaction surveys to patients;
• Distribute employment applications to prospective applicants;
• Schedule appointments for patients and vendors using AdvancedMD database;
• Print daily schedules and fee sheets;
• Create and revise print materials (policies, forms, materials, etc.) as needed;
• Compose letters and email from dictated messages as requested;
• Complete mass mailings;
• Prepare and distribute reports as requested
• Contact various vendors/merchants as requested for business needs;
• Assists with the coordination of the clinic's provider schedule;
• All other related duties as assigned.

The Centralized Scheduler must be proficient with the use of computers and various office equipment.

Candidate must be a high school graduate or the equivalent;

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person