Contact Center Scheduler jobs in Escondido, CA
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 22 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 26 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 3 Days Ago
Scheduler Supervisor
- The Neurology Center of Southern California
-
Carlsbad, CA
FULL_TIME
- Overview:We are seeking a skilled Scheduling Supervisor to join our team. As a Supervisor, you will communicate The Neurology Center values, strategies, and objectives, while monitoring and appraising...
- 13 Days Ago
Contact Center Specialist I - SRS Copley - Day Shift - PRN
- Sharp Healthcare
-
San Diego, CA
FULL_TIME
- [H.S. Diploma or Equivalent Hours Shift Start Time: 8 AM Shift End Time: 5 PM Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint ...
- 2 Days Ago
Surgery Scheduler and Insurance Verification Specialist
- Mission Valley Heights Surgery Center
-
San Diego, CA
FULL_TIME
- We have an immediate opening at our multi-specialty outpatient surgery center for a primary position of surgery scheduler and support/back-up as insurance verification specialist to join our incredibl...
- 19 Days Ago
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0 Contact Center Scheduler jobs found in Escondido, CA area
Scheduler/Treatment coordinator
- Santee Signature Dental
-
Santee, CA
- Job Description Job Description Earn GREAT PAY and BONUSES as a Treatment/Scheduling Coordinator in our state-of-the-art...
- 4/19/2024 12:00:00 AM
Scheduling Specialist
- Cubic Corporation
-
San Diego, CA
- Business Unit: Cubic Defense Company Details: When you join Cubic, you become part of a company that creates and deliver...
- 4/19/2024 12:00:00 AM
Scheduler - Biologist
- 347 Group, Inc.
-
San Diego, CA
- Job Description Job Description We have an immediate opportunity for a Biological Scheduler. This position requires a se...
- 4/19/2024 12:00:00 AM
Project Scheduler
- zobility
-
Chula Vista, CA
- Primary Responsibilities • Prepares, develops, and coordinates the Integrated Master Plan and Integrated Master Schedule...
- 4/18/2024 12:00:00 AM
Scheduler
- Platinum Dermatology Partners LLC
-
Carlsbad, CA
- Job Details Job Location Carlsbad - Carlsbad, CA Position Type Seasonal Salary Range $18.00 - $19.00 Hourly Description ...
- 4/18/2024 12:00:00 AM
Integrated Planning & Scheduling Senior Specialist
- Butler America Aerospace
-
Chula Vista, CA
- Job Description Job Description Integrated Planning & Scheduling Senior Specialist Location: Chula Vista, CA 6 month con...
- 4/17/2024 12:00:00 AM
Senior Program Scheduler
- Zobility
-
Chula Vista, CA
- Job Description: Seeking a proficient Integrated Planning & Scheduling Senior Specialist to facilitate the development, ...
- 4/16/2024 12:00:00 AM
Planner/Scheduler
- Standard Inspection Services
-
National City, CA
- Location: San Diego, CA, US Company: Standard Ship Repair Additional Locations: Bremerton, WA, US Level of Experience: I...
- 4/15/2024 12:00:00 AM
About Escondido, California
According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water.
The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$49,545 to $69,059
Escondido, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago