Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
GENERAL SUMMARY OF DUTIES:
Overaa is a leading Bay Area general contractor specializing in a variety of market sectors including commercial, education, life science, municipal infrastructure, industrial, energy, healthcare, and transportation. Overaa is a well-established company with a team of highly skilled, self-performing craftspeople and a family vibe. Overaa was ranked a Bay Area Best Places to Work seven years in a row and outperforms industry benchmarks in compensation and benefits.
Equipment Team Responsibilities
Provide construction scheduling services for a confidential client in the East. Scheduler shall attend all OAC meetings and other meetings as directed by Overaa.
The Scheduler is responsible for building and updating schedules, daily, weekly, and monthly, including time impact analyses (TIA’s) as scopes of work are added to the project, and to provide updates to key team members on the progress of project completion. Weekly look ahead schedules, Overaa’s finish early tracking log will be prepared and submitted to Overaa’s PM weekly by noon on Friday’s.
The Projects use cost loaded scheduling which must interface with project billing and Construction activities. Scheduler will implement the cost loaded schedule.
Communicate schedule status and proactively communicate expectations early and often to avoid delays and on a regular basis via formal and informal meetings and reports.
Assist project manager with change orders by providing schedule analyses of schedule impacts. Scheduler will prepare schedule analyses to demonstrate the effect of proposed changes to the schedule.
Assist project managers with schedule planning, coordinating tasks, and monitoring scheduling timeline of scheduled activities. Provide critical path analyses, identify problem areas and help create scheduling solutions.
Scheduler will use Primavera P6 and the Microsoft Office Suite. Scheduler will coordinate with the Overaa corporate scheduling manager.
Experience and Skills:
QUALIFICATIONS:
Knowledge, Skills and Abilities attributes to be successful in the job:
The anticipated salary range for this position is $ 80,000 to $120.000 per year. This does not include bonus compensation or other benefits such as health, disability, life, retirement, or other benefits which may impact total compensation. The actual offered salary to a successful candidate will be dependent on several factors that may include but are not limited to skill set, experience, education, qualifications, and location. This salary range is subject to future modification.
Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By clicking "Send" below, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives, or maintains for the business purposes identified above.
Job Benefits:
As part of our on-going commitment to our employees, we offer extremely competitive and comprehensive benefit packages.
Equal Opportunity Employer:
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
From: Overaa Construction
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