Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Alexandria, LA!
Previous supervisor and delivery driving experience required.
Responsibilities:
· Complete/ assist with daily routes
· Create and optimize schedules
· Ensure safety training is completed
· Review vehicle conditions pre-trip/post-trip
· Interview driver applicants
· Maintain safety programs
· Confirm payroll/timesheets weekly with BC
· Be a backup to drivers daily, for call-offs, vacations, extra volume
· Be available during the day by phone
· Transfer pickups in the morning
· Consistently check route progress on FCC and driver stop statuses on daily service worksheets
· Help physically with loading during the sort, handle QA as soon as possible to get out the same day. (re-packs, address corrections, customer-specific needs, coordinate with drivers on business closures)
· Constantly check stop count throughout sort (looking for sizing, bulk, etc.)
· Check for VEDR events and coach accordingly
· Take phone calls, from drivers, CPC, and customers
· Be a line of communication with FedEx terminal and BC
· Be a leader for the team and boost morale
Requirements
· Excellent communication skills
· 1 year of operations management experience
Job Type: Full-time
Benefits:
Schedule:
Education:
Experience:
Work Location: On the road
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0 Contact Center Scheduler jobs found in Alexandria, LA area