Contact Center Scheduler jobs in Alabama

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • Avadian Credit Union
  • Huntsville, AL FULL_TIME
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    Senior Contact Center Advocate Full-Time

    Huntsville, AL

    Contact Center

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    Job Type

    Full-time

    Description

    Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits Package Work from Home Opportunity After Training Period

    Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people." This reflects in every action, service, attitude and direction we take as a company.

    Our mission is to go out of our way every day to value you as a person, to make you feel delight and to improve your life.

    That goes for our members and our employees. It's what defines us, builds us and ultimately attracts talented and remarkable people to our team.

    It's not enough to just work somewhere every day. We believe in working somewhere you love and somewhere you can make a difference.

    It is our commitment to meet the needs of our members, and we couldn't do this without our dedicated employees. It is because of our great team that we are successful.

    We don't want to brag or anything, but it's pretty top notch.

    A Senior Contact Center Advocate will serve as a liaison between members and the Credit Union to assist members with their Credit Union needs.

    Provide account information to members, and promote and cross-sell Credit Union products and services.

    Functions and Responsibilities :

    Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries.

    Follow-up on services offered to each member in a timely manner.

    • Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.
    • Access, input, and retrieve member information in core system and other supporting operating systems.
    • Make concerted effort to handle all matters at the first point of contact.
    • Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.
    • Effectively manage time off the phones to meet job requirements.
    • Work on Saturdays as assigned
    • Perform other duties as assigned by the supervisor and officers of the credit union.

    Onsite training will be located in Hoover, AL (two weeks) and will continue in Huntsville, AL.

    Training Work Schedule : Onsite training is required (Monday - Friday 8 : 00 AM to 5 : 00 PM). A new hire will remain onsite then given the option to work hybrid or remotely after six months if they are in good standing and meeting minimum production standards.

    After Training Work Schedule :

    Shifts are available Monday - Friday from 7 : 00 AM to 6 : 00 PM.

    Saturday rotations are required from 9 : 00 AM to 1 : 00 PM.

    Requirements

    Basic Requirements :

    • Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
    • Must be able to operate calculator, computer systems, phone / voice mail system, and all other equipment necessary to perform job.
    • Must have the proven ability to provide quality service to our members.
    • Must be able to understand the importance of positive voice tones and express oneself clearly.
    • Must be able to work in a fast-paced environment.

    Experience : Two to three years of related experience in a financial institution required.

    Experience : A high school education or GED.

    Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

    Avadian Credit Union is an Equal Opportunity Employer.

    Apply

    Avadian Credit Union - Contact Center - North AL Jobs

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    Last updated : 2024-02-25

  • 1 Month Ago

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  • Cullman, AL FULL_TIME
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  • Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
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  • Chantilly, VA
  • Senior Schedule Analyst Take2 provides IT services and staff augmentation to both Federal and commercial clients. Our wo...
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Cost Schedule Analyst
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  • An aerospace client is looking for a Program Cost Schedule Control Analyst who sets up a cost control system, monitors a...
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Project Scheduling Analyst IV
  • TriVector
  • Huntsville, AL
  • Job Description Job Description TriVector Services, Inc. provides quality aerospace engineering solutions to complex pro...
  • 3/24/2024 12:00:00 AM

Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state. Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$42,489 to $59,232