Contact Center Sales Coach jobs in Wyoming
Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Sales Coach jobs
Agile Coach
- Contact Government Services, LLC
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UNKNOWN, WY
FULL_TIME
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Agile CoachEmployment Type: Full-Time, ExperiencedDepartment: Project Management
CGS is seeking an experienced, enthusiastic team member to act as an Agile Coach within our team supporting a large federal agency. The agency is committed to an operating model based on Agile, Product-focus, and DevSecOps in pursuit of increasing efficiency, efficacy, and overall success of various IT verticals and missions. The ideal candidate should embody an Agile mindset and be passionate about empowering an Agile culture through experience coaching, guiding, and supporting executives, managers, product owners, Scrum Masters, and others.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Oversee the Agile transformation for multiple teams at both the team and program level to enable successful delivery of large strategic system development initiatives.
- Facilitate team workshops to help new teams understand Agile and Lean principles, Scrum, Kanban, individual and team roles and responsibilities.
- Lead in the creation, delivery, and strategy of Agile Training to government stakeholders and contractors regarding agency Agile processes, tools, and policies
- Help teams with sprint planning and implementation, as well as provide ongoing Agile Coaching support for new Agile teams throughout multiple iterations.
- Provide ad hoc coaching to teams that have implemented Agile but need assistance to refine their processes.
- Provide practical hands-on mentoring to Scrum Masters, Product Owners, and team members of new and existing Agile teams.
- Help teams set up their team boards, workflow automation, and automated reporting. Assist organizations to define, prioritize, and decompose requirements in Product and Program Backlogs
- Evolve and maintain the Agile Maturity Assessment model, Assess team performance and Agile maturity, and report findings.
- Provide feedback on processes, policies, procedures, training, and tooling changes to better support the enterprise's Agile transformation.
- Facilitate and coordinate cross-team planning workshops and coach other scrum masters to facilitate cross-team planning workshops.
- Facilitate and coordinate cross-team grooming sessions. Lead and participate in Agile communities of practices. Prepare and/or update organization-wide Agile artifacts and methodology documentation.
- Help iterate on and provide recommendations to advance the Agile Transformation Roadmap.
- Embed an agile culture using techniques from a wide range of agile and lean methodologies and frameworks.
- Ensure Agile project metrics are being tracked and monitored for indications of potential problem areas and assist teams in identifying and implementing solutions to address the problems.
- Oversee the coaching and planning of multiple high-performing Agile development teams and large-scale programs across the enterprise.
Qualifications:- Familiar with DevSecOps tools and techniques such as modern IDE's, GitHub, containerization, everything as code, and zero-trust.
- Ability to demonstrate superior organizational skills with an acute attention to detail.
- Ability to work effectively under pressure in time-sensitive situations and prioritize multiple projects with similar deadlines.
- Agile coaching experience.
- Minimum of 5 years of practical Agile experience.
- Strong understanding of Agile concepts with an emphasis on SAFe including Scrum, Kanban, Product Ownership, and Agile Scaling.
- Experience as a hands-on organizational change agent working across multiple teams
- Experience with assisting leadership and team members with removing barriers and embracing transformation by assisting each organization to customize its own path, approach, and solutions to becoming Agile..
- Experience with launching Agile Release Trains, building a Continuous Delivery Pipeline with DevOps culture, empowering a Lean Portfolio, and clearly understanding what it takes to successfully implement SAFe in the enterprise (starting with teams’ / Program levels and scaling up to Large Solutions and Portfolio levels).
- Experience supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs).
Ideally, you will also have:- Master’s degree or other higher education degree in Information Technology-related field.
- Certifications including or equivalent to Scaled Agile Framework – SPC - ScrumAlliance – CST - ICAgile – ICE-AC / ICP-CAT- Equivalent Expert / Senior Coaching Certifications.- Secure coding knowledge.
- Open-source tools management.
- SEI-CMMI and NIST experience.
- Project Management Training or Education such as PMP program.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 25 Days Ago
Contact Center Agent
- Blue Federal Credit Union
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Cheyenne, WY
FULL_TIME
- At Blue, we discover pathways to realize your possibilities. Our Contact Center Agent is responsible for leading and directing efforts to build and strengthen relationships with current members and pr...
- 21 Days Ago
Member Service Specialist - Contact Center
- WYHY Federal Credit
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Cheyenne, WY
FULL_TIME
- A Member Service Specialist is the face of WyHy - helping members through a variety of channels, including drive-through, phone, text and chat to process their transactions. At WyHy we truly value the...
- 1 Day Ago
Member Service Specialist - Contact Center
- WYHY Federal Credit
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Cheyenne, WY
FULL_TIME
- A Member Service Specialist is the face of WyHy - helping members through a variety of channels, including drive-through, phone, text and chat to process their transactions. At WyHy we truly value the...
- 1 Day Ago
Member Service Advisor - Contact Center
- WYHY Federal Credit
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Cheyenne, WY
FULL_TIME
- A Member Service Advisor is a combination of a traditional Member Service Representative and a Loan Officer. WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve finan...
- 4 Days Ago
Member Contact Center Rep 1
- Nuvision Federal Credit Union
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Wyoming, WY
PART_TIME
- The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web...
- 1 Month Ago
Contact Center Sales Coach jobs at Popular Companies
Sales Trainer
- Sales Gravy | Sell More
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- *Candidate must be located within a commutable distance to Augusta, GA About Sales Gravy: Sales Gravy is one of the fast...
- 4/20/2024 12:00:00 AM
Sales Trainer
- Niit
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Philadelphia, PA
- About NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global indus...
- 4/20/2024 12:00:00 AM
Sales Trainer
- Mortgage Depot Llc
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Southfield, MI
- Job Description Job Description - Train new loan partners, offering comprehensive guidance and knowledge. - Conduct floo...
- 4/19/2024 12:00:00 AM
Sales Trainer
- Gordon Food Service
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Houston, TX
- Position Summary: Conducts training for Gordon Food Service Division personnel with a heavy focus on sales and training ...
- 4/18/2024 12:00:00 AM
Sales Trainer
- Neogen Corporation
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Lexington, KY
- It's fun to work in a company where people truly believe in what they are doing! Provides and leads training efforts for...
- 4/18/2024 12:00:00 AM
Trainer/Sales
- PausumCo LLC
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Roanoke, TX
- Job Description Job Description Job Description: Fitness Trainer/Group Fitness Instructor/Full-Time/Part-Time We are see...
- 4/18/2024 12:00:00 AM
Sales Trainer
- Gordon Food Service
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Miami, FL
- Position Summary: Conducts training for Gordon Food Service Division personnel with a heavy focus on sales and training ...
- 4/18/2024 12:00:00 AM
Sales Trainer
- Laser Photonics Corporation
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Maitland, FL
- Laser Photonics, based in Orlando, Florida, is a leading brand in industrial-grade laser solutions, specializing in mark...
- 4/16/2024 12:00:00 AM
About Wyoming
Wyoming (/waɪˈoʊmɪŋ/ (listen)) is a state in the mountain region of the western United States. The state is the 10th largest by area, the least populous, and the second most sparsely populated state in the country. Wyoming is bordered on the north by Montana, on the east by South Dakota and Nebraska, on the south by Colorado, on the southwest by Utah, and on the west by Idaho and Montana. The state population was estimated at 577,737 in 2018, which is less than 31 of the most populous U.S. cities including Denver in neighboring Colorado. Cheyenne is the state capital and the most populous city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$44,942 to $61,762