Contact Center Sales Coach jobs in Ventura, CA

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Sales Support Associate III
  • Coach
  • Camarillo, CA FULL_TIME
  • Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

    Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

    A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.


    Sales Support Associate

    Job Description


    The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

    Sample of tasks required of role:

    CASH WRAP:

    • Greeting the customer with a smile and with eye contact and offering your name
    • Interact genuinely and naturally with the customer
    • Read cues and determine customers’ needs
    • Conduct email/name capture, where permitted by law
    • Maintain accuracy when operating POS
    • Maintain cash wrap organization and cleanliness
    • Suggest multiple add‐ons and sell gift cards
    • Maintain cash and POS media accurately and in compliance with Coach policy
    • Create lasting impression by genuinely thanking customer and provide reason to return
    • Represent Coach brand appropriately

    STOCKROOM / WAREHOUSE:

    • Receive shipment and transfers
    • Notify Store Management when new product arrives
    • Scan cartons/transfers, verifying store information is correct
    • Communicate all discrepancies to Store Management
    • Process shipment/transfers according to Coach standards and timeframes
    • Organize and clean stock room daily; to include offsite / remote warehouse as applicable
    • Shift/organize product in the stockroom; react to sell through and make room for new product
    • Manage stock levels/product ownership in back-of-house and sales floor
    • Prepare and conduct regular cycle counts, as directed
    • Participate in store physical inventory counts, as scheduled
    • Maintain Company Loss Prevention standards

    SALES FLOOR:

    • Regularly analyze sales floor to assess replenishment needs
    • Replenish sales floor/assigned zone
    • React to sell through and execute visual merchandising needs.
    • Support sales floor activities, as directed
    • Effectively communicate information pertaining to price points, features/benefits, color and stock

    availability to multiple customers

    • Respond to customer requests confidently; partner with sales team or Store Management, when needed
    • Upkeep housekeeping standards

    Competencies required:

    • Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top

    performers. Very bottom line oriented. Steadfastly pushes self and others for results.

    • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external

    customers. Gets first hand customer information and uses it for improvements in products and services.

    Acts with customers in mind. Establishes and maintains effective relationships with customers and gains

    their trust and respect.

    • Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously

    unrelated notions. Tends to be seen as original and value-added in brainstorming settings.

    • Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the

    organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.

    • Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to

    change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

    • Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything

    before finishing, especially in the face of resistance or setbacks.

    • Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.

    Additional Requirements

    Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

    Education: High school diploma or equivalent; college degree preferred.

    Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop,

    Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

    Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

    Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

    Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

    Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.


    Our Competencies for All Employees

    • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
    • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
    • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
    • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
    • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
    • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
    • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

    Our Competencies for All People Managers

    • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
    • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
    • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

    Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.


    BASE PAY RANGE $15.00 TO $20.50 Hourly
    Click Here - U.S. Benefits Summary

  • 10 Days Ago

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Genesis Sales Representative
  • OGara Coach Company
  • Westlake, CA FULL_TIME
  • O’Gara is respected as one of the most prestigious and highest volume luxury automotive dealers in the world with showrooms located in Beverly Hills, San Diego and Westlake Village. Our brands include...
  • 1 Day Ago

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Hyundai Sales Representative
  • OGara Coach Company
  • Westlake, CA FULL_TIME
  • O’Gara is respected as one of the most prestigious and highest volume luxury automotive dealers in the world with showrooms located in Beverly Hills, San Diego and Westlake Village. Our brands include...
  • 2 Days Ago

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Stockroom Associate III (4-19 hours weekly)
  • Coach
  • Camarillo, CA FULL_TIME
  • PART TIME STOCK POSITION COACH MEN'S (4-19 HOURS WEEKLY) Sales Support Associate Job Description MUST BE 18 OR OLDER TO APPLY PART TIME STOCK POSITION (4-19 HOURS WEEKLY) The Sales Support Associate r...
  • 1 Month Ago

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CONTACT US
  • WholeFrog
  • Newbury, CA FULL_TIME
  • Mon – Sat 9.00 – 9.00 Sun 9.00-6.00 Clinic (805) 531-9275 R.N. (805) 208-2018 healing@wholefrog.com WholeFrog® Careers Corporate Office: 134 Robertson Way Newbury Park, CA 91320
  • 20 Days Ago

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Parts Runner
  • OGara Coach Company
  • Westlake, CA FULL_TIME
  • JOB DESCRIPTION:Parts Runners working for O'Gara Coach are expected to partner with our Parts and Service Department teams and dealership management to deliver superior service. REQUIREMENTS AND QUALI...
  • 1 Day Ago

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0 Contact Center Sales Coach jobs found in Ventura, CA area

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Market Sales Leader
  • The Judge Group
  • Oxnard, CA
  • Market Sales Leaderreq38658 Employment Type: Regular Location: OXNARD,CA Have you ever enjoyed Arnold, Brownberry or Oro...
  • 3/28/2024 12:00:00 AM

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Plumbing Sales Manager
  • Goettl Air Conditioning
  • Simi Valley, CA
  • Plumbing Sales Manager Description The results of successfully performing this role include delivering a great customer ...
  • 3/28/2024 12:00:00 AM

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Inside Sales/SDR
  • Gavenman Zone
  • Ventura, CA
  • Job Details As an Inside Sales Agent you will be handling inbound calls or leads, consulting with customers on their ins...
  • 3/27/2024 12:00:00 AM

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Territory Sales Consultant
  • Pella Corporation
  • Oxnard, CA
  • Territory Sales Consultant Oxnard, California area Are you a driven and independent Sales professional looking to take t...
  • 3/26/2024 12:00:00 AM

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District Sales Manager - CA, Ventura
  • 3 Day Blinds LLC
  • Thousand Oaks, CA
  • **District Sales Manager - CA, Ventura** at 3 Day Blinds - Sales Management & Support Thousand Oaks, CA With over 40 yea...
  • 3/26/2024 12:00:00 AM

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Outside Sales Executive - Simi Valley, CA
  • Beyond Inc.
  • Simi Valley, CA
  • Are you a sales professional, living in or around Simi Valley, looking to build substantial wealth, transform the paymen...
  • 3/26/2024 12:00:00 AM

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Sales Support Specialist
  • Yardi Voyager
  • Oxnard, CA
  • ** Sales Support Specialist** Sales Support Specialist Oxnard, CA Yardi is a global software company providing innovativ...
  • 3/25/2024 12:00:00 AM

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Outside Sales Representative
  • National Federation of Independent Business
  • Camarillo, CA
  • ** Outside Sales Representative** **Job Category****:** Outside Sales **Requisition Number****:** OUTSI14234 Showing 1 l...
  • 3/25/2024 12:00:00 AM

Ventura is located northwest of Los Angeles on the California coast. The western portion of the city stretches north along the Ventura River and is characterized by a narrow valley with steeply sloped areas along both sides. The steep slopes of the Ventura foothills abut the northern portion of the community. Much of the eastern portion is on a relatively flat alluvial coastal plain lying along the western edge of the Oxnard Plain. The Santa Clara River forms the city's southerly boundary with the city limits reaching up to the beginning of the Santa Clara River Valley at the historic communit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$50,090 to $68,836
Ventura, California area prices
were up 2.5% from a year ago