Contact Center Sales Coach jobs in Pasadena, CA

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

C
Sales Support Associate II
  • Coach
  • Commerce, CA FULL_TIME
  • Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

    Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

    A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.


    The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

    Sample of tasks required of role:

    CASH WRAP:
    Greeting the customer with a smile and with eye contact and offering your name
    Interact genuinely and naturally with the customer
    Read cues and determine customers’ needs
    Conduct email/name capture, where permitted by law
    Maintain accuracy when operating POS
    Maintain cash wrap organization and cleanliness
    Suggest multiple add‐ons and sell gift cards
    Maintain cash and POS media accurately and in compliance with Coach policy
    Create lasting impression by genuinely thanking customer and provide reason to return
    Represent Coach brand appropriately

    STOCKROOM / WAREHOUSE:
    Receive shipment and transfers
    Notify Store Management when new product arrives
    Scan cartons/transfers, verifying store information is correct
    Communicate all discrepancies to Store Management
    Process shipment/transfers according to Coach standards and timeframes
    Organize and clean stock room daily; to include offsite / remote warehouse as applicable
    Shift/organize product in the stockroom; react to sell through and make room for new product
    Manage stock levels/product ownership in back-of-house and sales floor
    Prepare and conduct regular cycle counts, as directed
    Participate in store physical inventory counts, as scheduled
    Maintain Company Loss Prevention standards

    SALES FLOOR:
    Regularly analyze sales floor to assess replenishment needs
    Replenish sales floor/assigned zone
    React to sell through and execute visual merchandising needs.
    Support sales floor activities, as directed
    Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
    Respond to customer requests confidently; partner with sales team or Store Management, when needed
    Upkeep housekeeping standards

    Competencies required:
    Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.

    Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

    Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.

    Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.

    Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

    Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.

    Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.



    Additional Requirements
    Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

    Education: High school diploma or equivalent; college degree preferred.

    Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

    Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

    Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

    Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

    Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.


    Our Competencies for All Employees

    • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
    • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
    • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
    • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
    • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
    • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
    • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

    Our Competencies for All People Managers

    • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
    • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
    • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

    Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

  • 28 Days Ago

U
Principal Contact Center Engineer
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • DescriptionThe Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health’s Enterprise Contact Center, including the des...
  • 19 Days Ago

S
Assistant Manager Contact Center
  • Shield California Health
  • Valencia, CA FULL_TIME
  • Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of...
  • 24 Days Ago

C
Contact Center Representative II
  • City of Hope
  • Duarte, CA FULL_TIME
  • About City of Hope City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in ...
  • 1 Day Ago

T
Contact Center Representative
  • Tri Source & Nearstaff Solutions
  • Valencia, CA FULL_TIME
  • Join our Team!Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with GREAT communication skills for various po...
  • 4 Days Ago

F
Contact Center Supervisor
  • First City Credit Union
  • Altadena, CA FULL_TIME
  • The Contact Center Supervisor will assume, but not be limited to, the following responsibilities: Ensures staff is fully trained in all aspects of their positions and communicates any changes to proce...
  • 14 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Sales Coach jobs found in Pasadena, CA area

H
Senior Sales Manager
  • Hirefuel
  • Los Angeles, CA
  • Senior Sales Manager, SMB Los Angeles, CA Full-Time - Onsite *$75K Base + Bonus/Commission ($180K - $200K OTE) *Direct h...
  • 3/29/2024 12:00:00 AM

H
Inside Sales Representative
  • Hirefuel
  • Los Angeles, CA
  • Inside Sales Representative Los Angeles, CA Full-Time - Onsite *This is FT in Office - No Hybrid or Remote *Base Salary ...
  • 3/29/2024 12:00:00 AM

D
Territory Sales Manager
  • DSO Management Group
  • Los Angeles, CA
  • We are currently seeking an entry-level Territory Sales Manager to assist in managing and growing a designated territory...
  • 3/28/2024 12:00:00 AM

3
District Sales Manager
  • 3 Day Blinds LLC
  • Los Angeles, CA
  • **District Sales Manager** at 3 Day Blinds - Sales Management & Support Los Angeles, CA With over 40 years of success, 3...
  • 3/28/2024 12:00:00 AM

O
Entry Level Sales Trainer
  • Origin Solutions
  • Ontario, CA
  • Job Description Job Description Ready to ignite your sales journey? Located in Ontario, CA, we are an Event Marketing Fi...
  • 3/27/2024 12:00:00 AM

S
Sales Coach
  • Symple Lending
  • Irvine, CA
  • Symple Lending is an innovative fintech company that is at the forefront of transforming the lending industry by empower...
  • 3/27/2024 12:00:00 AM

W
Account Executive
  • Worldwide Express
  • Culver City, CA
  • WORLDWIDE EXPRESS The largest non-retail authorized UPS® partner and No. 1 largest privately held LTL broker in the coun...
  • 3/27/2024 12:00:00 AM

S
Vice President of Sales
  • salesQB
  • Los Angeles, CA
  • Job Description Job Description Join the fast-growing sales consulting area for fractional sales managers. salesQB has t...
  • 3/25/2024 12:00:00 AM

Pasadena is a city in Los Angeles County, California, United States, located 10 miles (16 kilometers) northeast of Downtown Los Angeles. The estimated population of Pasadena was 142,647 in 2017, making it the 183rd-largest city in the United States. Pasadena is the ninth-largest city in Los Angeles County. Pasadena was incorporated on June 19, 1886, becoming one of the first cities to be incorporated in what is now Los Angeles County, following the city of Los Angeles (April 4, 1850). It is one of the primary cultural centers of the San Gabriel Valley. The city is known for hosting the annua...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$52,459 to $72,092
Pasadena, California area prices
were up 3.2% from a year ago