Contact Center Sales Coach jobs in Norfolk, NE

The Curves Coach reports to the franchisee and is responsible for helping members build a healthy lifestyle; guiding members toward their goals, supporting them each step of the way and celebrating every victory. Coaches are expected to meet all performance expectations, service standards,and operational procedures. Coaches must be motivated by a commission based pay structure.

Service is the cornerstone of our organization. Coaches spend the majority of their time on the circuit coaching members, making sales presentations and providing weight loss consultations. He/she will assist with brand confidence by ensuring safety, promoting member engagement, and making outgoing calls to members and guests. They inspire members to change their lives through positive reinforcement of goals, motivation and genuinely celebrating success. Performance of service focused tasks includes:

· Building custom solutions to encourage member retention.
· Participating in any in-club promotions.
· Conducting Monthly Coaching Sessions, review/set new goals.
· Completing outgoing MIA calls and customer checks.
· Completing the process for membership renewals and cancellations.
· Coaches may be needed to assist in emergency situations by thinking on their feet, calling 911 and/or
administering first aid/CPR. State law may require CPR certification.
· Curves coaches must believe in the Curves program and have a passion for helping others meet their fitness
and/or weight loss goals.
· Curves Complete coaching as outlined above in Curves Complete Roles and Coaching Responsibilities.

Circuit Coaching Activities
o Ensure safety of members on the circuit.
o Maintain member engagement through motivating, energetic, approachable,polite, compassionate, and encouraging coaching.

Education and/or Experience:
· Customer service experience.
· Key competencies as described above.
· Basic computer skills.
· CPR certification may be required based upon state law and certification must be kept up to date; AED
certification may be required based upon state law and must be kept up to date.
· High school diploma or equivalent, some college preferred.
· Retail, sales and/or fitness industry experience preferred.

Tools used on the Job:
· Email
· Curves websites
· Paper and Electronic Calendars
· Curves documents and forms
· Phone System
· Curves OS
· Television, music and A/V systems

Being the Brand
· Maintain a nutrition and a healthy lifestyle knowledge base.
· Believe in the Curves’ programs and have passion for helping others meet fitness goals and/or lose weight.
· Lead by example through adopting a healthy lifestyle that may include participating in our Curves programs.

Physical Requirements:
The physical demands described here are representative of those that must be met by staff to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable individuals with a disability to perform these essential functions.
Coaching requires the ability to complete circuit coach training, and use/demonstrate the Curves circuit exercise equipment for up to X hours. Must be able to stand for X hours per day.For each piece of exercise equipment, the circuit coach must be able to perform the exercise, verbally explain the movement and relate which muscle groups are engaged. Exercises can be modified.
Environmental Requirements:
The work environment characteristics described here are representative of those staff encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with a disability to perform these essential functions:
· The noise level is moderate to loud in a fitness environment.
· All Curves Clubs are smoke-free environments. Time is spent in a climate-controlled area with proper lighting, ventilation and keyboard set-up.
· Travel is required by car and potentially by airplane to attend trainings and meetings.

Compensation/Benefits:
· Base hourly compensation, plus commission pay