Contact Center Sales Coach jobs in Metairie, LA

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Sales Support Associate III
  • Coach
  • Orleans, LA FULL_TIME
  • Sales Support Associate Job Description


    The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.


    Sample of tasks required of role:


    CASH WRAP:

    • Greeting the customer with a smile and with eye contact and offering your name
    • Interact genuinely and naturally with the customer
    • Read cues and determine customers’ needs
    • Conduct email/name capture, where permitted by law
    • Maintain accuracy when operating POS
    • Maintain cash wrap organization and cleanliness
    • Suggest multiple add‐ons and sell gift cards
    • Maintain cash and POS media accurately and in compliance with Coach policy
    • Create lasting impression by genuinely thanking customer and provide reason to return
    • Represent Coach brand appropriately

    STOCKROOM / WAREHOUSE:

    • Receive shipment and transfers
    • Notify Store Management when new product arrives
    • Scan cartons/transfers, verifying store information is correct
    • Communicate all discrepancies to Store Management
    • Process shipment/transfers according to Coach standards and timeframes
    • Organize and clean stock room daily; to include offsite / remote warehouse as applicable
    • Shift/organize product in the stockroom; react to sell through and make room for new product
    • Manage stock levels/product ownership in back-of-house and sales floor
    • Prepare and conduct regular cycle counts, as directed
    • Participate in store physical inventory counts, as scheduled
    • Maintain Company Loss Prevention standards

    SALES FLOOR:

    • Regularly analyze sales floor to assess replenishment needs
    • Replenish sales floor/assigned zone
    • React to sell through and execute visual merchandising needs.
    • Support sales floor activities, as directed
    • Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
    • Respond to customer requests confidently; partner with sales team or Store Management, when needed
    • Upkeep housekeeping standards

    Competencies required:

    • Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.

    • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

    • Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.

    • Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.

    • Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

    • Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.

    • Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.

    Additional Requirements

    Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.


    Education: High school diploma or equivalent; college degree preferred.


    Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.


    Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.


    Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).


    Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.


    Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

  • 18 Days Ago

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Center Manager and Instructional Coach
  • New Orleans College Prep
  • NEW ORLEANS, LA FULL_TIME
  • Job Description: John W. Hoffman Early Learning Center is searching for a Center Manager and Instructional Coach for the current school year. This person will assist the Executive Director with the ma...
  • 10 Days Ago

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Housing Mobility Coach
  • Louisiana Fair Housing Action Center
  • Orleans, LA FULL_TIME
  • This position is responsible for providing coaching services to families with housing choice vouchers as a part of a new housing mobility program. The Coach holds the primary responsibility of working...
  • 20 Days Ago

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Client Coach: 7am-3pm and 3p-11p (weekends required)
  • TASS Brain Injury Rehabilitation Center
  • Ponchatoula, LA FULL_TIME
  • Days 7am-3pm & Evenings 3pm-11pm, Weekends requiredUnder the direction of the supervisor, the Client Coach is responsible for providing basic care to clients, including activities of daily living, and...
  • 21 Days Ago

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Assistant branch manager
  • Huntington Coach Corporation
  • Harvey, LA FULL_TIME
  • Alltown Bus ServiceThe Assistant Manager will help move the operations team forward using sound management techniques and create an environment of success and positive reinforcement. Helping departmen...
  • 1 Month Ago

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Call Center Sales Advisor
  • Advisors GNO
  • Slidell, LA FULL_TIME
  • Call Center Sales AdvisorWe're Growing:Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and...
  • 19 Days Ago

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0 Contact Center Sales Coach jobs found in Metairie, LA area

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District Manager
  • Mobilelink
  • New Orleans, LA
  • As a Mobilelink Territory/District Manager, you will set the example for your team. This position provides the opportuni...
  • 3/28/2024 12:00:00 AM

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Sales Associate - Club Pilates
  • Xponential Fitness
  • New Orleans, LA
  • The purpose of the Sales Representative is to assist the General Manager with new membership sales by bringing new membe...
  • 3/28/2024 12:00:00 AM

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PLUMBING FIELD SERVICE MANAGER
  • JTJA Inc MR ROOTER PLUMBING
  • New Orleans, LA
  • Job Description Job Description MR ROOTER PLUMBING OF NEW ORLEANS AND BATON ROUGE is looking to hire a FULL-TIME PLUMBIN...
  • 3/28/2024 12:00:00 AM

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Sales Manager
  • RimTyme
  • Metairie, LA
  • RimTyme is seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will be re...
  • 3/27/2024 12:00:00 AM

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Territory Sales Consultant
  • Pella Corporation
  • New Orleans, LA
  • Territory Sales Consultant New Orleans, LA Area Are you a driven and independent Sales professional looking to take the ...
  • 3/27/2024 12:00:00 AM

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Territory Sales Manager
  • Cogent Analytics
  • New Orleans, LA
  • Job Description Job Description SUMMARY--A Primarily Remote Position, seeking Candidates in multiple markets. Regional V...
  • 3/27/2024 12:00:00 AM

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Sales Intern GSIP
  • Gallagher
  • Metairie, LA
  • About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's glob...
  • 3/26/2024 12:00:00 AM

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Regional Sales Trainer
  • LRG Investments Group - Franchisee of The Good Feet Store
  • New Orleans, LA
  • JOB SUMMUARY: The Sales Training Specialist over the Southern region will assist with the development, lead, and manage ...
  • 3/25/2024 12:00:00 AM

Metairie (/ˈmɛtəri/ MET-ər-ee; French: Métairie [metɛʁi]) is a census-designated place (CDP) in Jefferson Parish, Louisiana, United States, and is part of the New Orleans metropolitan area. With a population at the 2010 census of 138,481, Metairie is the largest community in Jefferson Parish and the fifth-largest CDP in the United States. It is an unincorporated area that would be Louisiana's fourth-largest city if it were incorporated. The zip codes that serve the community are 70001–70006. Metairie is located in eastern Jefferson Parish and is bordered by New Orleans to the east, Kenner to t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$45,745 to $62,867
Metairie, Louisiana area prices
were up 1.2% from a year ago