Contact Center Sales Coach jobs in Montana

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Member Contact Center Team Lead
  • Park Side FCU
  • Missoula, MT FULL_TIME
  • Department: Member Service Grade: 7
    Reports To: MCC/ITM Manager Classification: Non-Exempt

    Role:
    Primary duties include day to day observation and assistance of Contact Center staff, and back-up to ITM Team Lead. Enhances the member experience through positive, efficient, accurate, and professional ITM & MCC interactions. Assists members and with their telephone transactions and ITM transaction requests when backing up. Perform a variety of account maintenance. Keeps manager informed of staff performance. Responsible for implementing existing policies, procedures, and systems involving member service functions. Coordinates, directs, and assigns work. Answers staff’s questions, and resolves more complex problems. Responsible for general training of Contact Center representatives.

    Essential Functions & Responsibilities:

    • Schedules Contact Center staff for highest combination of efficiency and service. Coordinate scheduling with ITM Team Lead.
    • Assists with training, employee performance evaluations within the department; recommends promotions, transfers and salary adjustments; identifies performance problems and takes action to correct, including termination.
    • Ensures appropriate records are maintained and required reports are prepared.
    • Performs all MCC & ITM Representative functions and other job related duties as assigned.
    • Assists members and potential members with their requests; using effective problem solving skills to resolve issues quickly and efficiently
    • Protect Park Side’s financial interest by complying with the internal and external policies, procedures and regulations
    • Builds relationships with members and potential members. Asks questions to determine needs while identifying cross-sell opportunities
    • Consistently delivers the highest quality of service verified by member satisfaction scores.
    • Remains current on credit union products, services, and promotions
    • Performs other job related duties required or assigned.

    Performance Measurements:

    • Possess working knowledge of credit union structure, mission statement, core values, sales and service standards, and available products and services.
    • Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
    • Ensure the department is providing friendly, professional, personal service to all members by maintaining a cohesive, highly trained, motivated staff sufficient to meet daily department needs.
    • Maintain a professional work environment and businesslike appearance.
    • Ensure the department consistently achieves a minimum of 90% of assigned goals.
    • Process member transactions with zero unresolved errors.
    • Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
    • Seeks participation in self-development activities

    Knowledge, Skills and Abilities:

    Experience

    • 12 months of proven sales and relationship building experience preferred.

    Education

    • A high school education or GED.
    • Associate degree (or equivalent experience) in related field preferred.

    Interpersonal Skills

    • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
    • Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
    • Work may involve motivating or influencing others.
    • Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

    Other Skills

    • Ability to operate related computer applications and business equipment
    • Organizational skills and the ability to prioritize workload.
    • Solid math and bookkeeping abilities.
    • Good written and verbal communication skills.

    Physical Requirements:

    Communicating**
    Especially where one must frequently convey detailed
    or important instructions or ideas accurately and efficiently.

    Average hearing
    Able to hear average or normal conversations
    and receive ordinary information.

    Finger dexterity**
    Using primarily just the fingers to make small movements
    such as keyboarding, picking up small objects,
    or pinching fingers together.

    Repetitive motion**
    Movements frequently and regularly required
    using the wrists, hands, and/or fingers.

    Average visual abilities**
    Average, ordinary, vision necessary to prepare
    or inspect documents or products, or operate machinery.

    Physical strength
    Sedentary work; standing occasionally
    for periods of time. Exerts up to
    30 lbs. of force occasionally.

    Work Environment:

    Typical office conditions apply. No hazardous or
    significantly unpleasant conditions apply. Occasional travel required.

    This job description is not a complete statement of all duties and responsibilities comprising this position.

    Job Type: Full-time

    Pay: From $19.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Tuition reimbursement

    Schedule:

    • Monday to Friday

    Work Location: One location

  • 1 Month Ago

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Truck Tire Center Manager
  • Regional Commercial Tire Sales, Retreading and Serving Dealer
  • Columbus, MT FULL_TIME
  • Please note! You must have truck tire sales and service experience to be consideredPosition: Truck Tire Center ManagerLocation: Columbus, MontanaCompany: Regional Truck Tire Sales, Service, and Retrea...
  • 2 Months Ago

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Bus Driver (Big Timber, MT)
  • Coach USA
  • Big Timber, MT FULL_TIME
  • Bus Driver Full-time Location: Big Timber, MT Compensation: $42,000-$66,000 Annually $3,000 Hiring bonus for CDL drivers We are actively hiring Bus drivers to join our growing team!Looking for a new a...
  • Just Posted

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Bus Driver (Billings, MT)
  • Coach USA
  • Billings, MT FULL_TIME
  • BUS DRIVERS - Full-timeLocation: Billings, MT Compensation: $42,000 - $66,000 annually $3,000 Hiring Bonus for full-time CDL Drivers We are actively hiring Bus drivers to join our growing team!Looking...
  • Just Posted

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Bus Driver (Red Lodge, MT)
  • Coach USA
  • Red Lodge, MT FULL_TIME
  • BUS DRIVERS - Full-timeLocation: Red Lodge, MT Compensation: $42,000 - $66,000 annually $3,000 Hiring Bonus for CDL Drivers We are actively hiring Bus drivers to join our growing team!Looking for a ne...
  • 4 Days Ago

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Bus Driver (Livingston, MT)
  • Coach USA
  • Livingston, MT FULL_TIME
  • BUS DRIVERS - Full-timeLocation: Livingston, MT Compensation: $42,000 - $66,000 annually $3,000 Hiring Bonus for CDL Drivers We are actively hiring Bus drivers to join our growing team!Looking for a n...
  • 4 Days Ago

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Sales Trainer
  • EF Ultimate Break
  • Cambridge, MA
  • Description Position at EF Ultimate Break Sales Trainer EF Ultimate Break Boston, MA At EF Ultimate Break, we're not jus...
  • 5/4/2024 12:00:00 AM

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Sales Trainer
  • VinFast
  • Los Angeles, CA
  • Category Sales Training Number of Openings 1 Location Los Angeles Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Ex...
  • 5/4/2024 12:00:00 AM

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Sales Trainer
  • Wyndham Destinations
  • Phoenix, AZ
  • We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation ...
  • 5/4/2024 12:00:00 AM

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Sales Trainer
  • Waste Recruiters
  • Orlando, FL
  • Nationally recognized environmental services company has an immediate need for a Sales Trainer, based out of Orlando, FL...
  • 5/3/2024 12:00:00 AM

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Sales Coach
  • Alli Addiction Services
  • Grove City, OH
  • Role Description This is a full-time, hybrid role located in Grove City, OH, with flexibility for some remote work. As a...
  • 5/1/2024 12:00:00 AM

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Sales Trainer
  • Laser Photonics Corporation
  • Maitland, FL
  • Laser Photonics, based in Orlando, Florida, is a leading brand in industrial-grade laser solutions, specializing in mark...
  • 5/1/2024 12:00:00 AM

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Sales Trainer
  • Closet America
  • Hyattsville, MD
  • Overview: Closet America is seeking a Sales Trainer to join our growing team! If you thrive in a dynamic environment and...
  • 5/1/2024 12:00:00 AM

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Sales Trainer
  • Sales Gravy | Sell More
  • *Candidate must be located within a commutable distance to Augusta, GA About Sales Gravy: Sales Gravy is one of the fast...
  • 4/30/2024 12:00:00 AM

Montana (/mɒnˈtænə/ (listen)) is a landlocked state in the Northwestern United States. Montana has several nicknames, although none are official, including "Big Sky Country" and "The Treasure State", and slogans that include "Land of the Shining Mountains" and more recently "The Last Best Place". Montana is the 4th largest in area, the 8th least populous, and the 3rd least densely populated of the 50 U.S. states. The western half of Montana contains numerous mountain ranges. Smaller island ranges are found throughout the state. In all, 77 named ranges are part of the Rocky Mountains. The easte...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$43,877 to $60,295