Contact Center Sales Coach jobs in Carmel, IN

Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Sales Associate III
  • Coach
  • Greenwood, IN FULL_TIME
  • Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

    Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.


    Selling and Service

    • Understands organizational objectives and makes decisions that align with the Company priorities and values
    • Creates personal sales and clienteling strategies in partnership with the management team
    • Meets customer needs through solution-oriented and forward thinking
    • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
    • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
    • Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
    • Demonstrates Coach’s Selling and Service expectations at all times
    • Influences customers’ purchase decisions by balancing patience and assertiveness
    • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
    • Flexes personal selling techniques to contribute to overall store financial results
    • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
    • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
    • Works with multiple customers simultaneously and breaks away as appropriate
    • Follows up with customers consistently and genuinely to influence/close the sale
    • Develops product knowledge skills and remains aware of current collections
    • Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
    • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
    • Sensitive to customers’ needs and tailors approach by reading cues
    • Builds lasting and loyal relationships with customers
    • Ensures all daily tasks are completed without negatively impacting service or Coach standards

    Workplace and Environment

    • Creates enthusiasm and positivity for a shared vision and mission
    • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
    • Demonstrates confidence when working with customers
    • Takes initiative; has a high-level of ownership and accountability for individual results
    • Welcomes feedback and adapts behaviors as appropriate
    • Represents Coach as a brand ambassador at all times
    • Is adaptable and flexible to change
    • Maintains a calm and professional demeanor at all times
    • Creates short and long-term strategies to achieve personal metrics and performance goals
    • Utilizes Company tools to keep self-informed
    • Handles and offers solutions to customer issues appropriately and involves a manager when necessary
    • Promotes and endorses a team selling environment

    Operations

    • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
    • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
    • Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
    • Replenishes inventory on sales floor as needed
    • Processes shipments as needed

    Additional Requirements
    Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

    Education: High school diploma or equivalent; college degree preferred.

    Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

    Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

    Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).


    Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.


    Our Competencies for All Employees

    • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
    • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
    • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
    • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
    • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
    • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
    • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

    Our Competencies for All People Managers

    • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
    • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
    • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

    Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.

  • 21 Days Ago

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Sales Associate III
  • Coach
  • Indianapolis, IN FULL_TIME
  • Sales Associate Job Description The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our custom...
  • 18 Days Ago

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Contact Center Representative - Bilingual
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 1 Month Ago

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Contact Center Representative
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 1 Month Ago

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Contact Center Representative - Full-Time
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 12 Days Ago

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Contact Center Support Expert
  • Insite Managed Solutions
  • Indianapolis, IN FULL_TIME
  • *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Type: Full-time, In-Office 7820 Innovation...
  • 13 Days Ago

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0 Contact Center Sales Coach jobs found in Carmel, IN area

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Outside Sales Representative
  • Elwood Staffing Services, Inc.
  • Indianapolis, IN
  • Are you a dynamic and results-driven individual? Do you excel in building relationships and closing sales? If so, we hav...
  • 3/28/2024 12:00:00 AM

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Associate Territory Sales Representative - Indianapolis (634228)
  • Zimmer Inc.
  • Indianapolis, IN
  • **** **** ** Associate Territory Sales Representative - Indianapolis (634228)** **Requisition Number** AMER23927 **Emplo...
  • 3/28/2024 12:00:00 AM

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Associate Territory Sales Representative - Indianapolis (634228)
  • Zimmer India Pvt Ltd
  • Indianapolis, IN
  • **** **** ** Associate Territory Sales Representative - Indianapolis (634228)** **Requisition Number** AMER23927 **Emplo...
  • 3/28/2024 12:00:00 AM

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Remote - Insurance Sales
  • WFG
  • Indianapolis, IN
  • Our company is expanding in all 50 states and we are looking for motivated people with leadership skills. Here are some ...
  • 3/27/2024 12:00:00 AM

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Business Development Manager - Bank Channel
  • Paychex
  • Indianapolis, IN
  • Overview Builds market position by locating, developing, negotiating, and closing new bank referral relationships. Drive...
  • 3/27/2024 12:00:00 AM

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Territory Manager - Payroll/ HCM
  • Heartland
  • Indianapolis, IN
  • Territory Manager - Payroll/ HCM Our Territory Sales Manager position is the missing link for any sales company, but you...
  • 3/26/2024 12:00:00 AM

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NATIONAL SALES MANAGER / INDUSTRIAL AUTOMATION
  • Fortville Feeders, Inc.
  • Fortville, IN
  • NATIONAL SALES MANAGER / INDUSTRIAL AUTOMATION We are hiring a National Sales Manager to join our growing team. We speci...
  • 3/25/2024 12:00:00 AM

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New Home Sales Consultant
  • Careerbuilder
  • Carmel, IN
  • New Home Sales Consultant page is loaded New Home Sales Consultant Apply locations Carmel, IN time type Full time posted...
  • 3/25/2024 12:00:00 AM

Carmel occupies the southwestern part of Hamilton County, adjacent to Indianapolis and, with the annexation of Home Place in 2018, is now entirely coextensive with Clay Township. It is bordered to the north by Westfield, to the northeast by Noblesville, to the east by Fishers, to the south by Indianapolis in Marion County, and to the west by Zionsville in Boone County. The center of Carmel is 15 miles (24 km) north of the center of Indianapolis. According to the 2010 census, Carmel has a total area of 48.545 square miles (125.73 km2), of which 47.46 square miles (122.92 km2) (or 97.76%) is lan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$45,408 to $62,402
Carmel, Indiana area prices
were up 1.3% from a year ago