Contact Center Representative - Outbound jobs in Wisconsin

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

V
Outbound Contact Center Representative - Full-Time, 2nd Shift
  • Versiti, Inc.
  • Milwaukee, WI FULL_TIME
  • Overview

    ***Candidate must reside within the state of Wisconsin and willing to complete training in-person in the Milwaukee office for the first two weeks***

     

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

    Position Summary

    This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.

     

    Compensation & Benefits

    • $16/hr. 
    • Benefits eligible including medical/dental/vision insurance options, 7% 401(k) match, EAP, employee wellness program, generous PTO, and more.
    • Shift differentials for evenings/weekends
      • Evenings (after 6:00pm) - $1.50/hr.
      • Weekends - $2.00/hr.

     

    Schedule

    • 2nd Shift: Monday - Thursday, 10:30am - 8:00pm & Saturday 9:00am - 1:00pm
    • Hybrid position. Candidate must reside in the state of Wisconsin and be willing to commute to the office quarterly.

     

    Training Schedule

    Please be advised the training schedule and standard schedule are different. 

    • Monday - Thursday, 9:00am - 5:30pm & Friday 9:00am - 4:30pm 
    • Must be able to perform training on-site at Milwaukee location for the first two weeks. After training, work will be performed remotely, with quarterly on-site requirement.

    Responsibilities

    • Adheres to work schedule
    • Meets productivity, quality, and service level goals
    • Provides compelling messaging to donors to influence blood donation
    • Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
    • Answers donor questions, requests and concerns via phone and text
    • Recruits new donors by asking existing donors for family/friend referral (pledge)
    • Educates and motivates donors to schedule their next donation appointment
    • Attends training and implements techniques/tactics taught into workflow
    • Maintains accurate donor information in profile
    • Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
    • Participates on team projects, as assigned
    • Demonstrates Versiti’s core values daily
    • Executes service recovery techniques in order to address donor concerns/complaints
    • Provides excellent customer service by always doing what is right for the donor
    • Advocates Versiti’s mission in the community
    • Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
    • Understands and performs in accordance with all applicable regulatory and compliance requirements
    • Complies with all standard operating policies and procedures

    Qualifications

    Education

    • High School Diploma required
    • equivalent required

    Experience

    • 1-3 years customer service experience, preferably in a contact center environment required

    Knowledge, Skills and Abilities

    • Excellent verbal and written communication skills required
    • Ability to demonstrate sales techniques and overcome objections required
    • Good attention to detail and accurate data entry skills required
    • Results-oriented / collaborates with management to meet individual goals required
    • Ability to multi-task and proactively communicate progress/obstacles required
    • Ability to perform in a team-oriented environment required
    • Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
    • Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required

    Tools and Technology

    • Personal Computer (desk top, lap top, tablet) required
    • Microsoft Office products required
    • Must learn contact center-specific programs (HemaTerra) required

     

    #AJ123

  • 8 Days Ago

K
Member Service Representative- Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you a high-energy problem-solver who enjoys helping others and working in a fast-paced environment? If so, this contact center rep position with Kohler Credit Union might be perfect for you! This ...
  • Just Posted

B
Contact Center Team Coordinator
  • Bellin Health
  • Green, WI FULL_TIME
  • Location: 2020 S Webster Ave, Green Bay, WI 54301 Shift Hours: Full-Time 1.00 FTE (40 hours/week), Days, No Weekends or Holidays Job Description: The Team Coordinator works closely with the Team Facil...
  • 19 Days Ago

K
Branch Manager - Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you ready to take your knowledge and experience in banking to the next level? Kohler Credit Union is looking for a results-oriented and service-focused individual to join our branch management tea...
  • 20 Days Ago

G
Member Contact Center Representative I, Full Time (West Milwaukee Call Center)
  • GUARDIAN CREDIT UNION
  • Milwaukee, WI FULL_TIME
  • Job Details Level: Entry Job Location: West Milwaukee Office - West Milwaukee, WI Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: Day...
  • 5 Days Ago

L
Outbound Sales Representative
  • Lamar Advertising Company
  • Onalaska, WI FULL_TIME
  • Are you in search of a workplace that thrives on community connections through advertising? If so, we’d love to have you join our sales team! We need someone who understands the connection between mar...
  • 23 Days Ago

M
Contact Center Representative | Savannah, GA
  • MCI Careers
  • Savannah, GA
  • LOCATION: Savannah, GA JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour APPLICAT...
  • 3/28/2024 12:00:00 AM

M
Contact Center Representative | Dallas, TX
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

W
Contact Center Representative
  • WMA
  • Austin, TX
  • Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
  • 3/28/2024 12:00:00 AM

E
Contact Center Representative
  • Educational Federal Credit Union
  • Kendall, FL
  • Job Description Job Description This is an entry skilled level support position in the Member Contact Center (MCC). The ...
  • 3/28/2024 12:00:00 AM

F
Contact Center Representative
  • Flex Personnel
  • Plano, TX
  • Job Description Job Description In Search Of Hard working and dedicated customer service representative to work in our c...
  • 3/27/2024 12:00:00 AM

K
Contact Center Representative
  • Kemba Cincinnati Credit Union
  • West Chester, OH
  • Job Description Job Description ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, ...
  • 3/26/2024 12:00:00 AM

V
Contact Center Representative
  • Veridian Credit Union
  • Cedar Falls, IA
  • Job Description Job Description MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA Fluency in Spanish speaki...
  • 3/26/2024 12:00:00 AM

M
Contact Center Representative | Wichita, KS
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/24/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$35,723 to $47,833