Contact Center Representative - Outbound jobs in South Dakota

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

V
Contact Center Representative II
  • Voyage Federal Credit Union
  • Sioux Falls, SD FULL_TIME
  • Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal and professional growth. As Voyage Federal Credit Union, we aspire to create long lasting relationships with our members through every financial journey by providing friendly service and delivering timely, relevant products in a way that's refreshingly uncomplicated.


    Voyage is looking for an individual who has financial industry experience with online technology. Our Contact Center Representative II position will be a subject-matter expert for the credit union on our products and services and ensure that knowledge on specialty is up-to-date.


    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Answer member contacts promptly, and serve membership by providing information in a pleasant, professional, and efficient manner via the phone, online, or follow up correspondence.
    • Accurately respond to member account inquiries and process specialized transactions.
    • Provide information and superior service needs and inquiries to members by handling specified phone calls, info emails, online applications, live chat, text messaging, and plastic cards, ensuring the highest quality of member service.
    • Responsible for processing and maintaining debit card and credit card inquiries and needs
    • Create new accounts for new and existing members via online applications. Responsible for the preparation and accuracy of all documents, papers and disclosures required for the online opening of any type of account and loans.
    • Treat all members and employees with a positive and cooperative attitude.
    • Assist members with basic questions regarding loans, remote access, and other services and suggest products and solutions to member
    • Cross sell all products and services offered by the credit union.
    • Stay up to date and have comprehensive knowledge on all account related policies, procedures, rules and regulations.
    • Comply with applicable laws, rules and regulations, policies and procedures including security and robbery procedures, pertaining to the credit union.
    • Support the vision of the Board of Directors and CEO by working cooperatively and cohesively with all fellow employees.
    • Ensure proper maintenance, cleanliness and security of work area, including property, equipment, records, member documents, negotiable instruments, etc.

    Sales

    • Provide general information regarding all credit union products and services or regarding the credit union’s policies to new members or potential new members who inquire. Requires general knowledge of all credit union products and services and policies.
    • Cross sell all products and services offered by the credit union.
    • Stay up to date and have comprehensive knowledge on all account related policies, procedures, rules and regulations.

    MSR Duties

    • Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
    • Provide in person and by telephone, email and written, general and specific service-related information concerning credit union services or policies.
    • Receive share drafts and cash for deposit to accounts, verify amounts, examine for proper endorsement and enter deposits into computer record.
    • Cash share drafts and process withdrawals; payout money after verification of signatures and member balances.
    • Receive mortgage, consumer loans and other payments, and ensure the payment match balances due.
    • Place hold on accounts for uncollected funds.
    • Count, check and package coins and currency.
    • Research and resolve any issues, discrepancies, or problems on sales products and services.
    • Ensure the security of cash and negotiable instruments at all times.

    What You Will Need:


    • High school diploma/GED required, plus minimum of 2 years of experience in a similar or related position
    • Minimum of 1 year of cash handling and customer service experience is required.
    • Must possess excellent communication skills and be able to communicate and present effectively in person and over the phone.
    • Must become proficient in the online banking products and services that Voyage FCU offers.

    Why Work at Voyage FCU?

    • Competitive Pay Incentive pay Eligibility Annual Bonus Eligibility
    • Comprehensive Benefits Package, including Medical, Vision, Free Dental, Life, Short Term Disability, and Long Term Disability
    • Dependent Care Reimbursement
    • Profit Share and 401(k) matching up to 4%
    • Paid Time Off (annual accrual starting at 13 days) 11 Paid Holidays
    • Business Casual (Yep – you can wear jeans!)
    • Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

    Schedule:

    Monday - Friday, 9am - 5:30pm

    At least 1 Saturday per month, 8:45am - 12:15pm


    Wage:

    Starting at $18.00/hour


    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

  • 1 Month Ago

F
Contact Center Specialist
  • First Bank and Trust
  • Sioux Falls, SD FULL_TIME
  • Overall FunctionsThis person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformanc...
  • 1 Month Ago

S
Outbound Sales Representative - 012924
  • SelectQuote
  • , SD FULL_TIME
  • Are you interested in an opportunity to join the fastest-growing organization with a one-of-a-kind culture? SelectQuote is looking to hire individuals for our Sales Qualification Associate ("SQA") tea...
  • 23 Days Ago

S
Outbound Sales Representative - 021224
  • SelectQuote
  • , SD FULL_TIME
  • Are you interested in an opportunity to join the fastest-growing organization with a one-of-a-kind culture? SelectQuote is looking to hire individuals for our Sales Qualification Associate ("SQA") tea...
  • 9 Days Ago

C
Outbound Sales Representative
  • Communication Services Inc
  • North Sioux, SD FULL_TIME
  • WORK LESS HRS. -- MAKE MORE $$ ! 30 HRS.PER WEEK - 3 DAY WEEK-ENDS EVERY WEEK ! (perfect for individuals with school age kids!) ** OUTBOUND SALES REPS FOR MAJOR COMPANIES Hours - Monday thru Thursday ...
  • 10 Days Ago

S
Outbound Sales Representative (042924)
  • SelectQuote, Inc.
  • Dakota, SD FULL_TIME
  • Company Overview: More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life in...
  • 15 Days Ago

M
Contact Center Representative | Savannah, GA
  • MCI Careers
  • Savannah, GA
  • LOCATION: Savannah, GA JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour APPLICAT...
  • 3/28/2024 12:00:00 AM

M
Contact Center Representative | Dallas, TX
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

W
Contact Center Representative
  • WMA
  • Austin, TX
  • Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
  • 3/28/2024 12:00:00 AM

E
Contact Center Representative
  • Educational Federal Credit Union
  • Kendall, FL
  • Job Description Job Description This is an entry skilled level support position in the Member Contact Center (MCC). The ...
  • 3/28/2024 12:00:00 AM

F
Contact Center Representative
  • Flex Personnel
  • Plano, TX
  • Job Description Job Description In Search Of Hard working and dedicated customer service representative to work in our c...
  • 3/27/2024 12:00:00 AM

K
Contact Center Representative
  • Kemba Cincinnati Credit Union
  • West Chester, OH
  • Job Description Job Description ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, ...
  • 3/26/2024 12:00:00 AM

V
Contact Center Representative
  • Veridian Credit Union
  • Cedar Falls, IA
  • Job Description Job Description MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA Fluency in Spanish speaki...
  • 3/26/2024 12:00:00 AM

M
Contact Center Representative | Wichita, KS
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/24/2024 12:00:00 AM

South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$31,959 to $42,793