Contact Center Representative - Outbound jobs in Portsmouth, VA

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Export Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role:

    The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes creation and maintenance of bookings as well as export documentation enquiries.

    Main Tasks:

    • Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
    • Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
    • Coordinates solutions to documentation issues for customers.
    • Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor
    • Makes necessary outgoing calls when required to follow up on outstanding issues.
    • Performs various miscellaneous customer requests.
    • Assists with special projects aimed at improving efficiency and customer outcomes.
    • Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
    • Any other duties as assigned.

    Requirements:

    • High school diploma or general education degree (GED);
    • One year related experience and/or training in a service related industry; or equivalent combination of education and experience.
    • Excellent Soft skills
    • Previous call center experience preferred.

    Function:
    Countries & Business Development

    Publish in Internal Career Page:
    No
  • 1 Month Ago

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Contact Center Representative- 100% Remote
  • Tivly
  • Norfolk, VA FULL_TIME
  • DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
  • 1 Day Ago

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Import Contact Center Representative - LP
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 13 Days Ago

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Supervisor, Contact Center
  • Canon Info Technology Services
  • Chesapeake, VA OTHER
  • OverviewCanon ITS is searching for a Contact Center Supervisor to join our team of professionals. The right candidate will have exceptional customer service skills, strong leadership abilities, excell...
  • 21 Days Ago

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Export Contact Center Manager
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose To manage the daily activities of the Export Contact Center which handles all incoming phone and email communications from customers. The Manager also monitors performance and provides on...
  • 24 Days Ago

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Supervisor, Contact Center
  • Canon Virginia, Inc
  • Chesapeake, VA FULL_TIME
  • Supervisor, Contact Center Location US-VA-Chesapeake Company Canon Info Technology Services Requisition ID 28787 Category Customer Service/Support Position Type Full-Time Overview Supervise contact ce...
  • 8 Days Ago

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0 Contact Center Representative - Outbound jobs found in Portsmouth, VA area

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Part-Time Sales Agent $18 Hourly (Norfolk Call Center Weekends)
  • Life Protect 24/7
  • Norfolk, VA
  • Job Description Job Description Is your mission helping others? Are you passionate about sales? If this sounds like you,...
  • 3/28/2024 12:00:00 AM

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Children's Services Coordinator
  • YWCA South Hampton Roads
  • Norfolk, VA
  • Job Type Full-time Description About YWCA South Hampton Roads YWCA is the oldest and largest multicultural women's organ...
  • 3/28/2024 12:00:00 AM

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Customer Service Operations Liaison (Internal Employees Only)
  • Hampton Roads Transit
  • Norfolk, VA
  • ** Hampton Roads Transit** ** Customer Service Operations Liaison (Internal Employees Only)** Norfolk, VA 23504 **HRT Em...
  • 3/28/2024 12:00:00 AM

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FT Manager Customer Service (H)
  • Food Lion
  • Portsmouth, VA
  • Address: USA-VA-Portsmouth-3539 Airline Blvd. Store Code: Store 02659 Managers (2716863) Food Lion has been providing an...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Getem Services
  • Norfolk, VA
  • Job Description Job Description CSR (Customer Service Representative) Long-Term/Ongoing Handle various incoming and outg...
  • 3/26/2024 12:00:00 AM

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Customer Care Representative
  • Elizabeth River Crossings OpCo, LLC
  • Portsmouth, VA
  • ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees. ERC is currently offering a hyb...
  • 3/26/2024 12:00:00 AM

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After-Hours Customer Support Consultant (Travel Services)
  • TripArc
  • Portsmouth, VA
  • **After-Hours Customer Support Consultant (Travel Services)** * Portsmouth, NH 03801, USA * Employees can work remotely ...
  • 3/25/2024 12:00:00 AM

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Contact Center Representative- 100% Remote
  • Tivly
  • Chesapeake, VA
  • Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
  • 3/24/2024 12:00:00 AM

Portsmouth is an independent city in the Commonwealth of Virginia. As of the 2010 census, the population was 95,535. It is part of the Hampton Roads metropolitan area. The Norfolk Naval Shipyard, often called the Norfolk Navy Yard, is a historic and active U.S. Navy facility that is actually located in Portsmouth rather than Norfolk; the original name "Gosport" was changed to "Norfolk" to reflect its location in what is now the former Norfolk County, Virginia. The shipyard upgrades, remodels, and repairs ships of the US Navy and is one of the few facilities in the world with the capability to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$34,149 to $45,726
Portsmouth, Virginia area prices
were up 1.2% from a year ago