Contact Center Representative - Outbound jobs in Portland, OR

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Manager
  • Kaiser Permanente
  • Hillsboro, OR FULL_TIME
  • Job Summary:

    Serves as the strategic, operational and administrative leader for assigned lines of business in a highly specialized Contact Center environment. Develop and maintain efficient ongoing operations of the Contact Centers which include fiscal and operational efficiency, standardization of operational policies and procedures, leading workgroups to actualize organizational and strategic goals, ensuring patient, provider, and employee satisfaction, training and development of department supervisors, managing staff, and fostering a member centric culture which supports our mission.

    Essential Responsibilities:


    • Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives. Fosters a culture of accountability to actualize organizational and strategic goals. Link performance expectations of assigned lines of business to the Regions strategic goals. Motivate staff to meet or exceed all program and department goals. Research and apply internal and external best practices. Ensure employee safety and quality of care and services. Support the Labor Management Partnership. Provide leadership and monitoring of operational initiatives that support the mission and values of the Region. Fosters a member centric culture by facilitating customer service excellence. Enable staff to achieve results by providing information, encouragement and discretionary authority. In collaboration with Health Plan, NW Permanente, and Labor, identify and implement initiatives to improve patient access and appointing. Provides leadership through direct and indirect reports to assure member focused high quality, accessible, cost effective care, including, scheduling, evaluation, coaching, rewards/recognition, discipline, and staff accountabilities. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
    • Ensures operational and performance standards are met for assigned lines of business. Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with Health Plan and NW Permanente Business Partners and Labor that support business initiatives and strategies, ensures consistent program interpretation and application, establishes and sustains strategic relationships with key stakeholders, and ensures service level agreements are met. Responsible for analyzing and reporting on successes against metrics. Responsible for contact center operations to achieve business and organizational strategic objectives. Develops and implements business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
    • Coordinate and manage staff: Hires staff for service excellence and technical expertise. Trains and requires staff to meet full job descriptions. Fosters a positive work environment. Work collaboratively with Labor.
    • Run a fiscally efficient operation by ensuring spending within the budget allocation. Monitors and controls expenditures and provides input and direction to the budget planning process demonstrating comprehensive financial acumen. Responsible for coordination and management of facilities issues onsite with internal and external vendors. Maintain building and equipment. Meet regional and federal compliance standards.

    Basic Qualifications:

    Experience

    • Minimum five (5) years of customer service experience in a contact center.
    • Minimum four (4) years of progressive supervisory and/or management experience.

    Education

    • Bachelors degree in Healthcare, Business Administration, Public Administration OR four (4) years of experience in a directly related field.
    • High School Diploma or General Education Development (GED) required.

    License, Certification, Registration

    • N/A

    Additional Requirements:

    • Ability to analyze, integrate and use quantitative data to make informed decisions to achieve expected outcomes.
    • Ability to lead in a culturally diverse environment and promote culturally competent care.
    • Excellent communication skills, including mediation and public speaking skills with the ability to communicate effectively in written and spoken English.
    • Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline.
    • Excellence in customer service, service recovery and complaint resolution skills.Strong organizational, communication, human resource and interpersonal skills, with a team-based approach to leadership.

    Preferred Qualifications:

    • Minimum five (5) years of customer service experience in a contact center in care delivery or health plan setting preferred.
    • Minimum four (4) years of work related experience in dental or clinical care setting.
    • Thorough knowledge of contact center environment.
    • Working knowledge of labor/contractual agreements.


    Notes:


    • 1 day a week on-site at TRC.

    PrimaryLocation : Oregon,Hillsboro,Tanasbourne Regional Contact Center
    HoursPerWeek : 40
    Shift : Day
    Workdays : Mon, Tue, Wed, Thu, Fri
    WorkingHoursStart : 08:00 AM
    WorkingHoursEnd : 05:00 PM
    Job Schedule : Full-time
    Job Type : Standard
    Employee Status : Regular
    Employee Group/Union Affiliation : NUE-NW-01|NUE|Non Union Employee
    Job Level : Manager with Direct Reports
    Job Category : Customer Services
    Department : St Vincent - Appt-Supprt Svcs Clinic - 1008
    Travel : No
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
  • 3 Days Ago

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Lead Contact Representative
  • Internal Revenue Service
  • Portland, OR FULL_TIME
  • Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at w...
  • 9 Days Ago

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Contact Center Member Advisor I
  • Red Canoe Credit Union
  • Longview, WA FULL_TIME
  • Red Canoe Credit Union hires passionate, knowledgeable, and dependable individuals who are committed to making a difference. As a not-for-profit financial institution owned by our members, we believe ...
  • 15 Days Ago

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Sales Development Representative, Outbound
  • ZoomInfo Technologies LLC
  • Vancouver, WA FULL_TIME
  • At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help yo...
  • 1 Month Ago

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Sr. Sales Development Representative, Outbound
  • Customer.io
  • Portland, OR FULL_TIME
  • Hi, I’m Rebekah, SDR Manager at Customer.io. We’re looking for Sr. Sales Development Representatives (Sr. SDR) to join our growing Outbound Team. At Customer.io, our Outbound Team plays a crucial role...
  • 24 Days Ago

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Call center representative
  • TEKsystems
  • Vancouver, WA FULL_TIME
  • A Premium Baby Product Manufacturer in Vancouver, WA is hiring Customer Service Representatives to join the team for a great long term opportunity! Job Description : Answer customer calls, emails and ...
  • 20 Days Ago

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0 Contact Center Representative - Outbound jobs found in Portland, OR area

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***Client Service Advisor | Remote in Utah***
  • Vaco
  • Portland, OR
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

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Client Coordinator
  • Brave Thinking Institute
  • Portland, OR
  • Job Description Job Description Brave Thinking Institute empowers people to create and live a life they love living. Our...
  • 3/28/2024 12:00:00 AM

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Supervisory Contact Representative *MSP* (Customer Service Group Manager)
  • Treasury
  • Portland, OR
  • ** Supervisory Contact Representative *MSP* (Customer Service Group Manager)** **Department of the Treasury** **Location...
  • 3/27/2024 12:00:00 AM

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Call Center Representative
  • Skill Demand
  • Portland, OR
  • Job Description Job Description Job Title: Contact Center Representative Location: Portland, OR Metro Area (Hybrid Posit...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Portland, OR
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

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Help Desk Supervisor
  • VanderHouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/25/2024 12:00:00 AM

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Client Access Specialist I (Represented)
  • Central City Concern
  • Portland, OR
  • Thank you for your interest in career opportunities at Central City Concern! Since 1979, the Portland Community has trus...
  • 3/24/2024 12:00:00 AM

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High Net Worth Service Associate - Greater Portland, OR Area
  • Fidelity Investments
  • Portland, OR
  • Job Description: High Net Worth Representative To be eligible for consideration of this role, your primary residence mus...
  • 2/27/2024 12:00:00 AM

Portland is the largest and most populous city in the U.S. state of Oregon and the seat of Multnomah County. It is a major port in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia rivers. As of 2017, Portland had an estimated population of 647,805, making it the 26th-largest city in the United States, and the second-most populous in the Pacific Northwest (after Seattle). Approximately 2.4 million people live in the Portland metropolitan statistical area (MSA), making it the 25th most populous MSA in the United States. Its Combined Statist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$37,784 to $50,592
Portland, Oregon area prices
were up 3.9% from a year ago