Contact Center Representative - Outbound jobs in Lynchburg, VA

Job Opportunity: Outbound Call Center Representative
We have been in business for 100 years, are locally owned and have an outstanding reputation! If you are an exceptional Call Center Representative with the ability to make outbound calls, listen to customer needs, and book service appointments - we want you to join our team!


What can WE do for YOU?

• Provide stability
• Culture focused around our employees
• Opportunity for job growth within the company
• A "fun-based" management team
   

• 100% covered Healthcare for employee
• 401k with company match up to 6%
• Paid holidays
• Paid Time Off
• Long Term Disability
• Birthday off with pay
• Growth Opportunities
• Training Reimbursement
• Flexible schedule with full-time or part-time options
• Potential for a hybrid work setting
• Compensation is paid per call booked and earnings are uncapped. Current earnings average around $18-20 per hour.

• Place outbound calls to current and past customers for additional service appointments.
• Resolve customer complaints quickly and favorably, following the company's plan.
• Maintain and update the customer database with accurate information.
• Communicate with call center, dispatch, and management.
• Perform other clerical duties as assigned.
   

• Customer service experience in Home Services preferred.
• Proficient computer skills, good typist, and familiarity with phone systems.
• Ownership mentality, reliability, and a commitment to exceeding expectations.
• Strong communication skills with customers, technicians, and management.
• Ability to handle challenging situations with ease and empathy.
• Excellent multitasking ability in a fast-paced environment.
• Desire to contribute to the team's success.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position.