Contact Center Representative - Outbound jobs in Lewes, DE

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Call center representative
  • Mediacom Communications Corporation
  • Ocean, DE FULL_TIME
  • Position : Customer Sales & Service Representative I, Front Counter (Non-Retail)

    Who we are :

    Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions.

    The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.

    As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.

    To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.

    Take that next step toward your future and join our growing team!

    Position Overview :

    Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions.

    Perform direct customer support for all customers consistent with Mediacom's policies and procedures.

    Company Benefits :

    Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.

    You'll find all sorts of advantages to joining the Mediacom team including :

    • Health, vision, and dental insurance!
    • Paid vacation, holidays and flex paid time off!
    • 401K with generous company match!
    • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet / cable services are provided !
    • Education Enrichment up to $5,000 per year for qualified employees!
    • Employee Wellness Program!

    Position Responsibilities :

    • Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.
    • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
    • Troubleshoot basic service issues and schedule on site service calls when necessary.
    • Receive and process customer payments, balance cash drawer, and post customer adjustments.
    • Issue and receive equipment from customers.
    • Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.
    • Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
    • Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
    • Regular Attendance required.
    • Perform other duties as directed or required by your supervisor.
    • Other duties as assigned.

    Position Requirements :

    • High school diploma or GED required; Associates degree preferred.
    • Required - 1-3 years' experience in retail and / or consumer sales.
    • Preferred - 3 plus years' customer service & cash handling / reconciliation experience.
    • Exceptional relationship-building skills.
    • Excellent communication skills.
    • Ability to multi-task and prioritize in a fast-paced environment.
    • Effective cash handling skills.
    • Valid driver's license and satisfactory driver record may be required for some locations.
    • Must demonstrate intermediate to advanced PC skills.
    • Sales ability and willingness to meet sales goals.
    • Able to stand for long periods.
    • Occasional travel to other sites within the region.
    • Ability to work evenings, weekends and holidays and overtime as needed.

    Get to know us : Mediacom Communications is known by our Mediacom brands, including : Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia.

    When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.

    55 million customers in 22 states and connecting them to what matters most.

    Our Awards : Mediacom is proud to have received the following recognitions : 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

    Who you are matters here : Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment.

    Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws.

    job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

    Disclaimer : W hen making a job offer, we consider several factors in our determination, such as years of related work experience;

    relevant skills and qualifications; education level; and certifications / licenses.

    LI-Onsite

    Last updated : 2024-03-03

  • 22 Days Ago

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Call center representative
  • Mister Sparky Electric
  • Pleasantville, NJ FULL_TIME
  • JOB SUMMARY This position answers incoming client telephone calls. CSR is also responsible for making out bound calls to schedule service calls. JOB DUTIES Answers incoming client telephone calls and ...
  • Just Posted

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Call center representative
  • Benjamin Franklin Plumbing
  • Pleasantville, NJ FULL_TIME
  • Plumbing Careers at Benjamin Franklin Plumbing®Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for...
  • Just Posted

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Call center representative
  • Mediacom Communications Corporation
  • Selbyville, DE FULL_TIME
  • Position : Customer Sales & Service Representative I, Front Counter (Non-Retail) Who we are : Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and ...
  • 1 Month Ago

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Call center representative
  • Mediacom Communications Corporation
  • Dagsboro, DE FULL_TIME
  • Position : Customer Sales & Service Representative I, Front Counter (Non-Retail) Who we are : Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and ...
  • 1 Month Ago

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CALL CENTER REPRESENTATIVE
  • Resorts Casino Hotel
  • Atlantic, NJ FULL_TIME
  • Responsibilities Accepts and services incoming calls from casino, direct mail, restaurants, interacting departments, and transient and hotel sales guests with a positive attitude coupled with proper g...
  • 1 Month Ago

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0 Contact Center Representative - Outbound jobs found in Lewes, DE area

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Customer Service Advisors - Dutch Speaking - 5 positions available
  • P&O Ferries group
  • Dover, DE
  • ** Customer Service Advisors - Dutch Speaking - 5 positions available Dover** **Job reference:** 001335 **Location:** Do...
  • 3/28/2024 12:00:00 AM

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Client Service Representative
  • VCA Animal Hospitals
  • Berlin, MD
  • **VCA Delmarva Animal Hospital (http://www.vcahospitals.com/delmarva)** is seeking an experienced **Client Service Repre...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisors - (Dutch Speaking)
  • P&O Ferries group
  • Dover, DE
  • ** Customer Service Advisors - Dutch Speaking - 5 positions available Dover** **Job reference:** 001335 **Location:** Do...
  • 3/27/2024 12:00:00 AM

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Remote Open Enrollment CSR
  • 1st Choice, LLC
  • Salisbury, MD
  • Job Description Job Description 1st Choice is actively hiring a team of dedicated and professional Call Center Represent...
  • 3/26/2024 12:00:00 AM

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Customer Service Lead
  • TransCore
  • Dover, DE
  • ** Customer Service Lead** **Job Category****:** Customer Support **Requisition Number****:** CUSTO011973 Showing 1 loca...
  • 3/25/2024 12:00:00 AM

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Customer Service Advisors (German speaking) 3 positions available
  • P&O Ferries group
  • Dover, DE
  • ** Customer Service Advisors (German speaking) 3 positions available Dover** **Job reference:** 001336 **Location:** Dov...
  • 3/25/2024 12:00:00 AM

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Academic Support Assistant - Applied Agriculture
  • Delaware Technical Community College
  • Georgetown, DE
  • Position Details Position Information Position Title Academic Support Assistant - Applied Agriculture Position Number TB...
  • 3/24/2024 12:00:00 AM

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Shelter Coordinator
  • The Springboard Collaborative
  • Georgetown, DE
  • Job Description Job Description Evening and Week End Shelter Coordinator Shifts are available for the Springboard Villag...
  • 3/24/2024 12:00:00 AM

Lewes (/ˈluːɪs/ LOO-iss) is an incorporated city on the Delaware Bay in eastern Sussex County, Delaware. According to the 2010 census, the population is 2,747. Along with neighboring Rehoboth Beach, Lewes is one of the principal cities of Delaware's rapidly growing Cape Region. The city lies within the Salisbury, Maryland–Delaware Metropolitan Statistical Area. Lewes proudly claims to be "The First Town in The First State." Lewes is located at 38°46′28″N 75°08′22″W / 38.77444°N 75.13944°W / 38.77444; -75.13944 (38.7745565, -75.1393498). According to the United States Census Bureau, the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$38,374 to $51,383
Lewes, Delaware area prices
were up 1.5% from a year ago