Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Location: Non-remote, Onsite, Fort Wayne, IN
Contact Center Representative (CCR) Job Summary:
For over 80 years, MidWest America Federal Credit Union has been providing financial solutions for personal and business banking. Our mission statement is "We are committed to providing competitive, quality services for our members’ financial success."
The Contact Center Representative is responsible for providing courteous, efficient, and accurate member service in a fast-paced contact center environment. Fulfill member's requests via inbound/outbound calls. Be able to determine appropriate products and services for our Credit Union members, while continuing to honor our mission statement. Independent work, with assistance from the Contact Center team when needed.
Essential Elements of the Contact Center Representative:
Benefits:
401(k)
401(k) matching
Dental insurance
Paid Short & Long-Term Disability insurance
Health insurance
Paid life insurance
Paid time off
16 hours of paid volunteer time
Tuition reimbursement
Paid vision insurance
Loan rate discounts
Identity Theft Protection
Paid holidays (Federal holidays observed)
No nights/no weekends
Personal Time
Competitive pay
Comprehensive training provided by a dedicated training staff and Contact Center team member.
MidWest America Federal Credit Union is an Equal Opportunity Employer.
Clear All
0 Contact Center Representative - Outbound jobs found in Fort Wayne, IN area