Contact Center Representative - Outbound jobs in Connecticut

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative (FT)
  • Cortica
  • West Hartford, CT FULL_TIME
  • Contact Center Representative (Full Time)

    Cortica is looking for a remote Contact Center Representative to join our growing multi-disciplinary team.  

    In this role, you will be responsible for providing exceptional customer service by managing and resolving client scheduling issues, ensuring efficient and effective communication, and meeting key performance goals. This role requires excellent communication skills, strong problem-solving abilities, and a commitment to providing high-quality support. 
     
    We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission! 
     
    Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities. 

    What will you do? 
    • Manage first contact resolution for client call-ins and emails with scheduling issues, such as:  
    • Is highly accountable and responsive to incoming phone inquiries, voicemails, emails; ensures follow-ups are done in a timely manner, meeting established Service Level Agreements.  
    • If unable to provide one call resolution, direct requests and unresolved issues to the designated resource as needed.  
    • Keep records on details of customer interactions.  
    • Record details of inquiries, comments, and complaints.  
    • Assist with client appointment cancellations and rescheduling in real-time.  
    • Assist with same-day or last-minute appointment cancellations and rescheduling efforts.  
    • Notify appropriate staff of appointment cancellations in order to prioritize filling appointments.  
    • Assist with family requests for one-time time adjustments (early, late, location).  
    • Handling client tardiness and informing provider.  
    • Addressing general questions about scheduled appointments, provider availability and billing.  
    • Serves as the liaison between multiple teams while working collaboratively with scheduling, care navigator, enrollment, benefits team members, and other Cortica staff to support and understand overall scheduling for services.  
    • Route calls as needed to the appropriate personnel (e.g., questions for clinicians). 

    We’d love to hear from you if: 
    • You have a high school diploma or equivalent (bachelor’s degree preferred). 
    • You have prior experience in a call center or customer service role (preferred).  
    • You are customer service oriented –friendly, cheerful, and helpful to clients and others while following Cortica policies and procedures.  
    • You can collaborate cross-functionally to ensure the needs of the clients are being met, and can identify opportunities to improve service and propose solutions to implement.  
    • You can research and problem-solve to determine appropriate solutions for clients, think proactively, and set follow-ups as needed to ensure timely resolution.  
    • You have demonstrated communication and interpersonal skills sufficient to convey information in a clear, concise way, synthesizing information and presenting it to families and team members.  
    • You are skilled at using software and systems including electronic medical record systems, workflow management, and scheduling software.  
    • You possess basic computer skills and knowledge of Microsoft Word, Excel, and Internet Applications, as well as knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.  

    Your compensation and benefits:
    Cortica cares deeply about each team member and their wellbeing! We strive to foster an outstanding employee experience and culture. We also provide a terrific benefits package. Full-time employees enjoy a variety of company subsidized medical and dental insurance options, 401K with company match and rapid vesting, Personal Time Off that increases based on tenure, paid holidays, company-paid life insurance, disability insurance options, tuition reimbursement for continuing education and professional development, employee referral bonus awards, and more. 

    The base pay range for this opening is $19.00 to $24.00. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.  
  • 9 Days Ago

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Healthcare Sales Representative
  • MDVIP Contact Center
  • Stamford, CT TEMPORARY
  • The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each pati...
  • 15 Days Ago

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CONTACT CENTER-MEMBER SERVICE REPRESENTATIVE
  • Charter Oak Federal Credit Union
  • Waterford, CT FULL_TIME
  • CONTACT CENTER- MEMBER SERVICE REPRESENTATIVEBe a part of the Charter Oak Federal Credit Union Team!The Credit Union is hiring for a Contact Center Member Service Representatives. Contact Center Membe...
  • 22 Days Ago

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Contact center
  • Aramark
  • West Hartford, CT FULL_TIME
  • Job Description Position Summary : The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of good...
  • 22 Days Ago

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Contact center manager
  • Dogtopia
  • Shelton, CT FULL_TIME
  • Who We Are RBDH is a multi-unit Dogtopia Franchisee throughout the East Coast. We currently operate a portfolio of 29 doggie daycares from Boston to Raleigh, with an aggressive growth plan to double o...
  • Just Posted

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Contact center associate
  • Frontdoor
  • Windsor, CT FULL_TIME
  • Call Center / Remote - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k matching - As a Contact Center Associate you'll : Review contracts and determines coverage; Be responsible f...
  • 15 Days Ago

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Contact Center Representative | Savannah, GA
  • MCI Careers
  • Savannah, GA
  • LOCATION: Savannah, GA JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour APPLICAT...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative | Dallas, TX
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative
  • WMA
  • Austin, TX
  • Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative
  • Educational Federal Credit Union
  • Kendall, FL
  • Job Description Job Description This is an entry skilled level support position in the Member Contact Center (MCC). The ...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative
  • Flex Personnel
  • Plano, TX
  • Job Description Job Description In Search Of Hard working and dedicated customer service representative to work in our c...
  • 3/27/2024 12:00:00 AM

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Contact Center Representative
  • Kemba Cincinnati Credit Union
  • West Chester, OH
  • Job Description Job Description ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, ...
  • 3/26/2024 12:00:00 AM

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Contact Center Representative
  • Veridian Credit Union
  • Cedar Falls, IA
  • Job Description Job Description MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA Fluency in Spanish speaki...
  • 3/26/2024 12:00:00 AM

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Contact Center Representative | Wichita, KS
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/24/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$39,089 to $52,340