Contact Center Representative - Outbound jobs in Brockton, MA

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • SCU Credit Union
  • Sharon, MA FULL_TIME
  • Description

    SCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities we serve through education and collaboration; and to foster a rewarding environment for our employees!


    We put our members at the heart of everything we do and strive to exceed their expectations by providing: empathy, giving back, integrity, stability, and an inclusive culture. If you align with these values too, we would love for you to join our team!


    SUMMARY

    Under the direction of the Contact Center Manager, demonstrates a broad understanding of deposit and consumer loan products and services and to perform various duties related to account opening, origination of consumer loans, accurately & efficiently processing member data, and a full understanding of the services offered by the Credit Union, more specifically, electronic and digital products. Builds member relationships with an emphasis on financial education, through knowledge and understanding of all credit union products & services. Quality of the work and level of productivity is within an acceptable range for the department and corresponds to level of experience; adheres to established policies and procedures. Supports the Credit Union’s Core Values and Vision Statement with a focus on service, quality, efficiency, and teamwork.


    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Assists the Contact Center in meeting or exceeding its abandon call rate and longest average wait time metrics; strives for first call resolution to support service expectations. 
    • Actively engages in the relationship building process by identifying potential financial needs for members and makes appropriate referrals of products & services such as: savings, checking, credit/debit cards, internet/mobile banking, consumer loan products, etc. 
    • Understands and maintains a working knowledge on all credit union deposit and loan products and can identify appropriate products to best meet member needs. 
    • Performs routine transactions such as account opening, initial loan application inquiries up to originating consumer loan applications, basic deposit/loan transactions accurately and efficiently; reconciling daily work and assists in balancing the department at the end of the day.  
    • Responsible for resolving members issues/concerns with various products & services, such as Debit/Credit Cards and Online Banking/Bill Pay, using appropriate tools/resources.  
    • Collaborates effectively with team members to maintain high quality member service and efficient department operation; establishes and maintains a good working relationship with all credit union personnel. 
    • Conducts business in a professional manner, always using a pleasant tone to greet the member.  
    • Takes responsibility for promptly addressing member questions/concerns, that come in through all delivery channels, and refers issues that exceed authority to appropriate personnel.  
    • Adheres to all Member Service Center processes, procedures, and compliance regulations including member identification/authentication procedures and confidentiality policies.  
    • Understands and supports contact center goals/metrics that are used to measure success.  
    • Participates in department and/or organizational projects as directed.  
    • Performs related and unrelated duties as assigned and therefore required. 


    Requirements

    QUALIFICATIONS

    The requirements listed below are representative of the knowledge, skill, and/or ability required. 

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


    CORE COMPETENCIES

    To perform the job successfully, the individual must be organized and detail oriented and should demonstrate the following competencies: 

    • Problem solving – the individual will demonstrate good judgment, problem solving, and decision-making skills; be able to apply knowledge and experience to seek solutions and solve problems; will resolve problems in a timely manner, gather and review information, make recommendations for possible solution, and escalate issues following proper channels.  
    • Member service – the individual will take responsibility and ownership for servicing members; will respond promptly to member needs, solicit member feedback to improve service, and build rapport during all interactions and communications; will resolve issues with minimal direction, and handle difficult or emotional member situations in a positive manner. 
    • Accountability – the individual is self- motivated, will take initiative, and perform work with minimal direction; be able to manage, organize and prioritize work to ensure its completion in a timely manner, that deadlines are adhered to, and department productivity is maintained. 

    EDUCATION and/or EXPERIENCE 

    High School Diploma or GED plus specialize coursework; 2-4 years of related experience; or equivalent combination of education and experience. Ability to cross-sell credit union products is also required. Strong member relations and effective communication are essential. 




  • 1 Month Ago

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Outbound Call Center Representative
  • Impact Solutions Inc
  • Bridgewater, MA FULL_TIME
  • We have been engaged to find an Outbound Call Center Representative with a passion for making cold calls and a hunting mindset for net new sales. You will proactively carry out the sales process to va...
  • 24 Days Ago

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Outbound Representative
  • BOSTON WINDOW & SAFETY, INC
  • Norwood, MA PART_TIME,FULL_TIME
  • We are seeking a Outbound Sales Representative to join our team. initiate contact with prospective clients and seek out new opportunites. To be successful in this position you must be assertive, perso...
  • 4 Days Ago

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Contact Center Supervisor
  • EO of Labor & Work Dvlpmnt
  • Brockton, MA FULL_TIME
  • The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fa...
  • 23 Days Ago

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Contact Center Rep
  • SCU Credit Union
  • Sharon, MA FULL_TIME
  • DescriptionSCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities ...
  • 1 Month Ago

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Outbound Sales Representative
  • Demo
  • Plymouth, MA FULL_TIME
  • Description: Job descriptionJob descriptionJob descriptionJob descriptionJob description Job descriptionJob descriptionJob descriptionJob descriptionJob description Job descriptionJob descriptionJob d...
  • 10 Days Ago

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0 Contact Center Representative - Outbound jobs found in Brockton, MA area

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Patient Home Draw Coordinator
  • Quest Diagnostics Incorporated
  • Stoughton, MA
  • Category Phlebotomy Location Stoughton, Massachusetts Job function Operations Job family Patient Services Shift Day Empl...
  • 3/28/2024 12:00:00 AM

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Service Center Operations Associate - $1,000 Sign On - Hybrid
  • Arbella Insurance Group
  • Quincy, MA
  • Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a gr...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative | Member Service Division | May 2022
  • Blue Cross
  • Quincy, MA
  • **Customer Service Representative | Member Service Division | May 2022** Location Quincy, Massachusetts, 02171 Full time...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Dedham, MA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Job ID:** 5000754821006 **Category:** Service Desk **Ov...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative (Call Center)
  • Barrow Industries
  • Norwood, MA
  • Job Description Job Description Fast paced fabric converter is looking for a highly motivated Customer Service (Call Cen...
  • 3/27/2024 12:00:00 AM

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Digital Support Agent II
  • Dedham Savings
  • Dedham, MA
  • Job Description Job Description At Dedham Savings, we believe that being here for the journey means supporting our custo...
  • 3/27/2024 12:00:00 AM

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Executive Director (Skilled Nursing Facility/Assisted Living)
  • Hancock Park Rehab & Nursing Center
  • Quincy, MA
  • Hancock Park Rehab & Nursing Center - Hancock Park Rehabilitation and Nursing Center is currently seeking a seasoned and...
  • 3/26/2024 12:00:00 AM

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Inside Customer Service Representative
  • FastSigns
  • Hanover, MA
  • FASTSIGNS #311401 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$39,604 to $53,030
Brockton, Massachusetts area prices
were up 1.6% from a year ago